Aqua Living Factory Outlets

Great product. Great customer service with JULIE! I love my Catalina Luxury Carlton - great price.

I originally purchased my hot tub from Carol Benoit in August 2017. I had nothing but a great experience from start to finish! Carol is wonderful. I recently needed a new hot tub cover and Carol, of course, helped with that as well. She was very responsive to my inquiry and was super flexible with a time for me to meet her at the showroom. I recommend Aqua Living Factory Outlet!

It’s interesting to see so many ‘wonderful’ reviews regarding Carol.nOne has to wonder the validity of these reviews. She must have a lot of family members.nThe only time Carol was responsive was during the buying process.nIt is understandable that delays will happen during times like these. However, customer service is the make or break of a great company. And based on this companies customer service, it’s a miracle their doors are still open.nThe lack of communication and blatant disregard for the customer concern/inquiries is terrible.nI would have more success with communication if I tied a note to a birds foot and hoped he’d find his way there.nIf being ignored and absent customer service is your thing. Make sure to head on down Aqua Living in RI and make sure to ask for Carol. While you are there, can you check to see if my homing pigeon named Carl is there too. Thanks.

Just purchased a hot tub from Carol in the Cranston RI location. What a wonderful experience. First I would like to say that Carol is amazing. She answered all of my questions completely and quickly. She made the entire purchasing experience easy. I felt confident working with her.nnThe hot tub we purchased was the Catalina Kennedy. It is absolutely beautiful.nnI would highly recommend purchasing a hot tub from this company.

warning:do not buy accessories from this vendor..we would have loved to have given a 5 star rating because the whirlpool is great at a great price,however 2 of the 3 accessories(start up chemical kit and extra 3 pack filters )never arrived.and you need these to get going..5 phone calls and 2 months later with promise they will come and nothing arrived..very ,very,very,very,very frustrating...we finally gave up and contacted our bank for a partial refund on those items today(191$)..advice:get your chemicals,filters,etc.ahead of time from a local pool or hot tub company....