U-Haul Trailer Hitch Super Center at Morse Road

Have rented several times here to get moved this month . Also had a hitch put on my Subaru here Friday. They are always fast and courteous.

If I could give no stars I would. Nothing was explained properly. Walked out of that store believing I was paid up at $70.86, returned the truck and was told the extra mileage was $9.34. Card declined due to an issue I had with my bank (my mistake) called the store to resolve the issue and got directed to the customer service line. Was told a message would be sent to the store to charge the card again. Nothing came through so I tried to call the store and once again got directed to the customer service line. Was told a second time that a message was being sent to charge the card again. Never came through, waited two days and still no charge. Called the store was told I was fine and that my contract was paid in full. Received an email saying that my account was past due and to make a payment. Called the store ONCE AGAIN and was told that my contract was PAID IN FULL and not to worry. Kept getting notifications that U-Haul was trying to charge me and called to figure out what was going on. No one knew why I was being charged. Got a charge today for $39.94 and now I am being told that my entire rental was $120!!!! How?! Contacted customer through Facebook and I am being told that I still owed $78. Again HOW?!!!! Rep mentioned a promissory note that was never explained to me!!! Talked to someone through the actual customer service line and was told there was no promissory note and that my balance was only $9.34. How is that one person sees exactly what I am talking about but the other is saying “No you still owe us $78”??? I will definitely be going in to speak with a manager and request a refund for the $39.94 because that should have never been charged especially when I tried MULTIPLE TIMES to correct the issue with the initial charge the same day I brought the truck back.

Friendly, fast, and hitch installed great!

Good customer service, bad execution. Got scheduled for an appointment but there was no installer to do the hitch. Rescheduled for another day, and after an hour or so of them working on it, they found out it was the wrong hitch and the closest one was in Dayton. I could either get it installed there or wait a week for it to ship in (needed it done sooner than that). The girls on the inside did what they could, but I felt like a lot of my time was wasted.

45 min wait to rent the van. Check in was easy though.