Equinox High Line

Great coach. I've been going to him for a couple of months now and he greatly improved my game. Has a trained eye for good technique, excellent teaching ability and great personality. Clearly, a veteran in this business. I highly recommended this coach.

Management will not work with you in solving the problem - awful customer service. They only care about short term gain - very shortsighted. I will be paying few more months for the membership that I won't use & never come back. My personal trainer was great - that's the only positive thing I can say about this club!

I've been a member of a few other Equinox's and had good experiences. This location is a mess and falls far short of the brand's reputation.nnFor a year, zero of the four rowing machines were in working condition. The manager at the beginning of the year was dismissive until he was (presumably) fired, the new manager wasn't sure how to get them repaired and eventually gave up.nnThis wasn't abnormal, machines are often broken for months at a time. There are sometimes 20 minute waits to use weight machines and dumbbells / benches.nnWhen I moved, I tried to cancel my membership and it was a months long process involving multiple forms of written proof of my change in address delivered in person.

Total scam. The sales representative misinformed me regarding cancellation terms to get me to sign on.nnI told my sales rep I was thinking about a move from Manhattan to BK, where a membership might not be convenient. He said I'd be able to cancel if I moved no problem. Turns out you have to move 25 miles away from an Equinox to cancel. Now I'm stuck with 7 months of a membership that I won't be able to use ($1.5k +). I was a happy Equinox member/customer for years before coming to the Highline location. Don't do it!!

This is a really big location of Equinox with lots of equipment. They have lots of neon signs that make the gym floor feel kindof festive; near the locker room and near the stretching area. The locker room doesn't have locks; so you need to bring your own. It also is super busy so sometimes hard to get a machine or a spot on the floor. Overall though, nice gym and friendly staff. Lots of stairs though with no elevators; if you are having a rough leg day; may want to pick a different location!