Pottery Barn

I was not terribly familiar with PB, only once having purchased some design trifle at their previous Chestnut Hill location. However, I moved into a new flat a month ago whose design by a noted architect called for considerable care in meeting the standards imposed by the architecture. An online friend had posted pictures of his curtains in his new condo, and Id'd them as PB. I PM'd him, and he further Id'd them as the Bryce check pattern. So I ventured out to their local store.nnI was greeted at the door, and immediately directed to the curtain department upon inquiry. There, I found a saleswoman who knew her stock, and had an ideal customer manner. She quickly located that pattern on her rack, and I ordered a pair for my bedroom, which has wall to wall glass at the end. She also took the time to show me the rest of her inventory when I outlined my furnishing needs.nnSubsequently, I was able to order a pair of the Seaton panels for my living room in Denim, to carry out a theme of Charcoal, Blue, and White. Their loose weave allows some light through, proving an ideal design complement. After flubbing on the order, a quick call to the store removed the shipping charge. They arrived sooner than the expected date.nnI now have returned once more to ID a small sofa which will be ideal, and also to check on some armchairs, which however, were not on display. I recall enough about modern retailing to realize that few places can display their entire inventory, and almost no one has space enough to have stock rooms. Hence, most items require placing an order. I am now considering the Soma Santos sofa in charcoal, and have ordered swatches,-- an easy and no cost process--for a pair of Lyndon armchairs. I consider myself a quite fussy consumer, and am happy to relate that my experiences here have met my expectations totally.

I do love Pottery Barn stuff but I just cannot stand their customer service in the stores. This location is no different and granted the woman that assisted me was pleasant however it took about 15 minutes of standing there trying to wave someone down before being assisted since every sales person in this place is way too busy to try and help. Event the call I made to inquire about the piece of furniture acted like she was doing me a favor. What happened to the days of sales people hounding you to try and force their help on you? Not here, this place is as snobby as the area it sits. I think I will visit the mall stores instead and get better service.

Had the worst shopping experience. I have placed an online order that ended up not being delivered to the address I have mentioned. When managing with the shipping company there were no cooperation neither PB customer service did something about it. So now I have no product neither a helpful team to support.

I have been frustrated in my visits to Pottery Barn by their limited furniture stock. I'll get an email advertising a whole line of seating, only to find that three out if the five that interest me are not in the store because the one example they stocked has been sold. In addition, out of four fabric samples on offer, only two were in stock, and one wasn't even available for the chair I was considering.nThis really hobbles the staff and it makes me think that PB is not really interested in selling furniture.nThis store is fine for accents and decor pieces. I'm not going back expecting to be able to try before I buy, which is a non-starter when it comes to seating.

I went back today having forgotten how terrible their customer service is. No greeting. Wait to check out and other employees look but don’t even ask if I need help. I ask for an item and the employee says, I can’t reach that. What?!nnAs I walk out, I realize I had a very similar reason last time and the time before.nnI need to remember: DO NOT GIVE THEM BUSINESS.