Splash - Newton Kitchen & Bath Showroom

Near been there

Don’t buy KWC Lune kitchen Faucet and know you won’t be able to return a defected faucet to the store until the manufacturer authorized the return. I found out a hard way. The first time when I called the store after my newly purchased and installed KWC kitchen leaked, the first sentence out of the store is to call my my plumber and it was my plumber’s fault not installing it correctly. After my plumber’s second visit not being able to fix the leak, i finally found Jeff at the store who was more helpful than others willing to order repair parts, which is the reason I gave 1 star here. However, the replacement pieces did not fix the leak. And my plumber found more issues as the spray head not working appropriately either. The store ordered more replacement pieces after we submitted videos but one of the replacement parts was on backorder. I requested a new kitchen faucet replacement but the store refused. My plumber made a total 3 visits at this point and I asked the store to share the plumbing costs or send their store plumber to fix the faucet. The store never acknowledge or responded on my request for sharing the plumber costs or send their plumber for the repair. I was eventually notified I could return the faucet almost two months later after my purchase. The backorder repair piece ironically arrived after I bought another kitchen faucet elsewhere and my plumber installed it. It was a Kitchen nightmare for 2 months having to deal with a problematic new KWC kitchen faucet and the store.

I had been looking around a few different places with my mom while we’re remodeling and decided to go with splash for a few reasons. The show room was beautiful and staff seemed to be knowledgeable and friendly even though it had been a pretty busy day. there was a slight hiccup with our order the manager Sandra handled it well she was caring and quickly handled the issue while reassuring my mom and we ended up having a good experience!

Terrible customer service. I have been there thrice now and I am convinced that they're going to go out of business in few years if not before. Good news - there will soon be closing sale :-)

I had an incredible experience! They’ve updated their showroom and it’s the most beautiful one around! My husband and I have been debating about updating our master bathroom and we were not sure if we could afford Splash...we were so wrong! The sales woman was incredibly helpful and made me feel so comfortable! She helped us find exactly what we were looking for that met our budget! I couldn’t believe it! This place will pleasantly surprise you!