Life Storage

Really enjoy my space. Lots of room for activities!

We store our machines and products at life storage and Robin is excellent! Staff is always friendy and the facility is always clean.

Robin is great! Staff is always friendly and helpful. Highly recommend

Susan was excellent. Great customer service and a pleasure to work with. Great prices too!

I was a good customer, I was there for 2.5 years. Be warned for many reasons:n1. There were many times the gate was broken and left open waiting for repair or closed so we had no access.n2. They raised the rent/lease amount after the first year consistently. For a 10 x 20 unit, it was 165. as advertised even now in 2020. Check it out. bait and switch? I started in 2018 at that rate. Then the second year, after begin on auto pay as well, the fee went up every quarter. After a year and a half I was up to 210.00!!nnThis was not pointed out in the contract when in person in the office with Robin, so must have been in the very fine print.nn3. The worst part...After ending my contract since 2018, I called the office and let them know a week ahead. The contract forms were released through online signed forms software that Life Storage uses to end the contract, on a Wednesday before end of month. Confirmation of the signing was also received. Move out was following Monday.nSwept perfectly clean.nThe condition upon my move in should be noted; previous occupant had spilled oil or gas, which is prohibited supposedly...and the management had spread sand all over the unit floor I had to move into in 2018 .nAs a single mother with expensive on-the-clock hired movers, I could not afford to make them wait till i had cleaned it up!! (agreement was it was supposed to be clean) so I had to put my items from my 4 bedroom home unanticipated divorce/house sale into this dirty unit. Office was closed! You have no choice at this point. I let this go only because I was stuck... but now that I was moving it out I did the right thing by the contract for this next step in the move-out process. I swept the unit very clean - even all that old sand that was not my doing. None of the units are mouse proof either, by the way, I lost 2 expensive oriental carpets.n4. Wait, there is more. On Monday called office:. Why was my monthly payment deducted again? Whhat?nBear in mind the forms were sent in a week before and signatures done with their software and a confirmation. Also a phone conversation was had ahead of time with Robin, with a request to not deduct another payment due to move out and all legal contracts were signed. She said OK as long as forms signed and swept clean. Yes ma'am, all done as requested on my end. My 2 sons and I did 3 days of moving and got the job done.nIt is stressful enough to be moving again, but then this. Disgusting to say the least they way business was managed.nRobin, the manager/owner says that she never recieved the signed forms initially upon first request for the refund, then states on Monday, a week after forms were submitted, that she will now submit a refund for the auto deduct that should have been cancelled, and this will take.....7 DAYS!!!nIt has now been 7 working days, and still no refund.nnSO YOU HAVE BEEN WARNED. As a single mom hardworking with 2 college students, now on unemployment due to Covid virus, the last thing anyone needs is to LEND MONEY to LIFE STORAGE while they collect storage rent from another person.nUnit 356 . Danville NHnCarey C.nmoved from Eliot Maine to Plaistow 2018, left 2020