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Arhaus

323 Speen St, Natick, MA 01760, USA

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Detailed Information

Place Types Furniture store
Address 323 Speen St, Natick, MA 01760, USA
Coordinate 42.3048161,-71.3811704
Website https://www.arhaus.com/store/natick/
Rating 3.3
Compound Code 8J39+WG Natick, MA, USA

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Reviews

Maria Rosa Miranda (10/30/2020)

Service was great while we were shopping for the furniture of our remodeled home. We spent over $15,000.00 because I had just retired and hoped this would be our last big purchase. I trusted . However within 2 years one of the chairs we purchased was not functioning as during the first year. I contacted the company which is supposed to insure and repair if there is a problem. I was very upset to find out that unless you file a claim within 30 days your claim is not covered! In my case it was noticing that the mechanism of the swivel chair was not up to par. It still works but it is not anything as when we received it. I was not given a choice to opt out of the $500.00 insurance that we purchased. I don’t know why or what for !!!! They won’t cover you and the store never tells you that you have to file within a month! I was honest and was burned! Never again. Don’t buy overpriced furniture at Arhous!

Rare III (10/04/2020)

Purchasing furniture is never easy unless you are sure of what you are going for however i already had a table in mind , great service from Lynn Baker! There are many designs that you can choose from that are unique compared to other competitors. I was able to choose the chairs and what fabric i wanted . Keep in mind anything shipped will take a while during covid .

May Elqasem (09/15/2020)

Worse experience ever. We ordered a bunch of things from Arhaus , one of the items that we received was defected so we had to return it . But what is not acceptable is that the same piece of furniture that we rejected was sent to us three times !!!!! Can anyone believe that items are shipped defected with broken legs without anyone inspecting it ahead of time !? We only received three out of six items. Horrible customer service , no follow up , their only excuse is COVID, chaotic operation. We have been waiting for our furniture five months. I am sure whatever is coming in the way is going back due to lack of Quality inspection.nIf you are willing to forget about your money and furniture... go ahead and buy from them .nI Will never ever think of buying an ashtray for this company.

Meredith Faggen (11/26/2020)

Beautiful showroom and really helpful saleswoman.

Dennis (02/10/2020)

I recently purchased a Petra dining room table, the service provided by Samma was excellent she helped us and gave us great advice, and that’s where it ends, we realized the table was to small for our needs we were then told it would cost us a “restocking fee” and the larger table would cost $1000 to reorder, we understand the table was larger so it was more money, but we are now waiting for our “third” try to make this right, the second delivery of the larger table was damaged, so we wanted another table they tried to charge us again for restocking which was not our fault the delivery date was made and they were 3 hours late, they finally delivered the table which was the original size (the small one) not the one we upgraded to, called the store and never received a call back from manager! Think twice about purchasing anything from this store! We will never go back there again!

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