Floor Source and Design

I got my wood flooring done by Matt. I love the wood floors. However, I also paid for the materials for two bathroom floors. After paying my deposit for the materials, he made many empty promises about finishing my floors. Then, he would not return my messages or answer my calls. I tried calling and leaving messages for months. Nearly two years later, he still has not finished my floors or returned my money. Please don’t do business with Matt Hild. It seems he has done the same to many others! He’s eager to take your money and then won’t respond or finish the job. Find a different company to do your business with that values integrity and their customers.

I was called at the end of May by the owner Matt Hild who was clearly in a jam. He said his old floor refinished walked off the job due to Covid and that he really needed to have this done now. It was roughly 350 for wood that he wanted to pay $1000 to have fully sanded and refinished. I agreed. I show up to begin the project and all is fine. He rolls in around noon to give me a $500 down payment (his idea) and then I don’t see him again. I finish the project a day later. A couple days go by and then I receive the dreaded email that the check bounced due to insufficient funds.nI call Matt to inform hi of this and he insured me I’d get a new check soon. Over the next 3 weeks I spoke with him on the phone 4 times which all ended in him promising to hand deliver a full payment check to me. Of course no check. Finally after this I call him to threaten to lien the property and go directly to the owners and the main contractor if I wasn’t paid that day. He Finally agreed to pay me via Venmo. A few hours later I got $500 via Venmo, but to this day (over two months later) am out the other $500.nnI personally do not advise anyone to work with a company who doesn’t pay their subcontractors and given my dealings with him/reading others reviews I know I’m not alone in this thought. I typically don’t bash companies online, but I don’t take kindly to not being paid for my work.

After 4 months of broken promises and lies, stole my deposit, and has to contact me. Thief!

Matt came in and gave me the best quote out of anyone that I had out for an estimate, he was able to get the carpet ordered and installed within a week and his installers were top notch, clean and didn't damage my walls or anything during the install. I would recommend this company to anyone looking for new flooring.

I strongly encourage any interested homeowner to stay clear of Floor Source and Design. They installed the incorrect carpet selection, installed it poorly and would not assist with defected carpet. He was not willing to replace the damaged carpet (in a low traffic zone) after just 6 months of use. He didn’t show up to my house when promised. He was not responsive to my follow up calls or emails. When I showed up at his business location, he had been forced out of his space and had a dummy address for the relocation. It is unfortunate, given the other reviews posted about Matt Hild and Floor Source and Design.