Home United States Minnesota The Original Mattress Factory

The Original Mattress Factory

814 W 98th St, Bloomington, MN 55420, USA

Map

Detailed Information

Place Types Furniture store
Address 814 W 98th St, Bloomington, MN 55420, USA
Coordinate 44.827164,-93.29011
Website http://www.originalmattress.com/
Rating 4.2
Compound Code RPG5+VX Bloomington, MN, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

Photos

Reviews

Neil Kelly (10/03/2020)

This operation has a very strong grasp on the concept of LEAN and providing excellent customer service. The products are all local and they have consistent, low prices for high quality beds. This exceeded my expectations highly.

Gwendolyn Bauer (06/16/2020)

The product is great, but the customer service I had was terrible. I was there buying a mattress and box spring with my partner. The salesman did not address me or look at me when he was explaining the different mattresses to us. When I asked a question, he answered to my partner, still not acknowledging that I was there. I asked a question about the warranty of the product and my partner was the one he talked to and was the one that the pamphlets were given to that explained their policies. When it came to ringing us out, I paid with my card and the receipt was handed to my partner. Horrible customer service. I have never experienced this from any other store ever. In the future I will not shop at The Original Mattress Factory in Bloomington.

Emily (03/18/2020)

Horrible customer service and return policy. We purchased $4000 in beds from this store. 24 hours after one of the beds was delivered we realized a king is too big for us. We called the manager, Doug, to see what options were available. To *downgrade* to a queen we would have to pay $300-400. We asked if he could help us out in some way since we had just purchased $4000 from him. He said no. Their customer service is substandard and their beds are poor quality. I wake up every morning with back pain from this bed.nnIf you look online at other mattress companies they offer 30, 60, 90 and even 1 year trial periods where you can return the mattress for free and receive a full refund. We will never buy from Original Mattress Factory again.nnBuyer beware. Buy from an online company where they offer superior customer service and quality.

Mark (01/15/2021)

Wasn’t at all satisfied with the quality of bed I received for what I paid. 500 bucks for a mattress I have to put a pad over, garbage. The guy who sold it to me knew I was in a hurry and needed a bed, will be smarter next time I buy.