US Mattress - Birmingham

I called US Mattress for help in placing my order and confirming correct pricing. The phone was answered quickly and the gentleman helping me was clear, professional, and confirmed all details. Very easy to work with and I would definitely recommend.

Recently made my second purchase from US Mattress in two years (first to replace an old mattress then to upsize the master bed to a king). Awesome experience purchasing a mattress from out of state with in person help over the phone. Both times I called for advice about picking out my mattress and connected with Jake who was pleasant, helpful, and patient. Jake pointed me in the right direction and I am so happy with the first mattress I purchased without ever having tried it in person! The second mattress, picked out again with Jake’s guidance, is arriving this week and I expect to love it just as much!nnVery satisfied with my US Mattress experience. The selection is great, the mattress models were easy to explore and compare online, and the prices are competitive. Plus the 120 night trial helps make mattress shopping a little less stressful!

Update 1/21/21: mattress finally came about an hour outside of my window. Delivery guys were nice and wore masks into my home. I had to call the store and talk to Jake, my sales guy, who informed me they often run behind because they've been really busy. If that information was told to me up front I probably wouldn't have thrown such a fit. But now my mattress is delivered and I'm happy. I think US Mattress is a good place to buy from but they need to work on communication.nnUpdate 1/21/21: I am changing my review from 5-star down to three. It's been about a week since I purchased the mattress and it was supposed to be delivered Tuesday of this week. We were home during the delivery window yet found a notice in our mailbox saying we missed the delivery and that no one was here (the driver never knocked on the door). We tried calling the driver back and kept getting sent to voicemail. I called customer service and had to leave a message for their dispatcher who has not called me back yet. The next morning someone called to reschedule the delivery to today (two days later). Well, I've been home again during the delivery window and: nothing. Not a phone call, not a note. I called the dispatcher again and, no surprise, had to leave a voicemail. I contacted my salesperson the first time this happened and he hasn't even acknowledged the issue. If you're in Southeast Michigan do NOT buy from US Mattress. There is zero excuse for the poor and inconsistent service we're receiving. I have no idea where my mattress is (and it wasn't cheap) and I don't know why it's so hard to get in touch with someone who knows what's going on.nnOriginal review: I walked in without knowing whether or not I’d buy a mattress today. Jake in Birmingham made it an easy decision. I explained my current situation with my over 12-year-old Serta, a spouse who runs marathons in his sleep, and the child who wants to jump on our bed. He guided me though their firmness ranking system and helped me settle on a heavenly mattress and pillow. Zero pushing me to make a purchase, Jake explained what he saw in terms of my spinal alignment while in a sleep position and gave me other observations I appreciated. He took his time to explain the way the mattress options were manufactured and how they hold up over time. I hope the delivery and setup process is this easy. Thanks US-Mattress!

I called in just to get some info on some mattresses and Elizabeth answered all of my questions with ease! I feel much more confident in my choices and plan on coming in soon to finalize my purchase. Thank you!

Josh was an incredible help! He navigated me through the bed buying experience with professionalism, attentiveness and kindness. He was very knowledgeable and worked hard to get me the best mattress for my situation. I would highly advise talking to Josh if you are ready to buy your best mattress! Thank you Josh for a truly pleasant and beneficial experience. I will be back!