Staples

They came in handy as my printer at home wasn't working. My prints came out great and the workers showed me how to get 2-sided copies

Moderately decent customer service from 2/10 employees. Used to do $10,000+ in printing services per year with staples (Thousands & Thousands of product labels, promo material and more) but the staff got more and more rude, and harder for my staff members to deal with. Then the print jobs dove off the deep end. After we could no longer get quality print jobs or ever get someone to Answer the phone we were basically forced to stop using staples. Good luck here !

Seems to be a common trend with the print and copy staff.nnAbsolutely no customer service skills. They do not approach customers or ask if they need help. After going to counter staff they don’t even greet you instead awkwardly sit at the desk until you say hello. It’s not hard to say:nn“Hello how are you, can I help you with anything?”nnWhy should the customer have to go above and beyond to get service. What has happened to good old fashioned people skills.nnOnly writing this review as it has happened several times.

I usually come here for printer inks and mostly the selection of printers, computers, routers and other electronic devices and supplies. I like the selection of papers, envelopes and the like here! My most recent visit involved my home router. We have 11 devices that use the WiFi daily and more now since my wife works from home using the WiFi for connecting to work and online meetings. Our router just died on a Sunday evening and my wife needed the WiFi in the morning so there is no time to drive all over or order online which just wouldn’t cut it in this situation. I was going to go to the big “W” but I knew that staples had a bigger selection and actual tech here! I went to staples and started looking for a router and thought I found a good one that had 6 antennas and all the bells and whistles which we really need. I went to buy it and none in stock, so cashier called back to a tech to see what’s in stock. The tech came out and listened to my requirements which are that I have 3 living floors and one being the basement family room that has a desk for my wife’s computer and printer etc for work. The house has over 3,500 sq ft and an attached screen room and fire pit sitting area in the back yard that needed coverage. My previous router would also kick off people when all the kids and grandkids are here that have like 2 devices each that need WiFi! So my usual 11 devices now grows to maybe even 30 or more when all of the family and mother in law with her devices comes to visit. Numerous people saying they need to sign back into the network every time they log off and come back in. I don’t usually have this problem without the visitors it signs me in automatically each time. So now you know the situation I talk with the tech and he says I have just the unit for your situation, it’s the “Orbi”! I had never heard of it, but I did see them on the shelves and he said yes Orbi’s are awesome and they are by Netgear which I obviously had heard of. So he brings one out and starts explaining the features which one of them being that it’s a Mesh Router, and never heard of it. He again explained that it’s the new generation of routers that use different technology for how the router connects to all your devices. He explained my linksys was the old std router and this one can simultaneously ping your devices instead of talking to them one at a time while going from one to the other and in a circle till it comes back to the starting device. This is where the old std router may drop some of your devices while pinging the other ones. So this Orbi is much faster and has a satellite type extended router you can place on another floor away from the main router. Now they both can ping your devices from different areas in the house or in the screen house etc. These units are very nice units with internal antennas instead of like my old router that had multiple antennas that are external and look like a porcupine. With my old one we would have the signal from the router go in and out and had to reboot the router often. Not with Orbi, I have never rebooted the Orbi or lost my connection numerous times. I have the satellite in the basement and the main router on the 2nd floor near the cable modem. These units are awesome and setup is a breeze with the Orbi app for your phone. I was up and running in no time! Love Orbi! I have a fast powerful router system now and works flawlessly. I highly recommend this system. You can even add more satellite units if your home or building has more sq ft or different out buildings! Get one of these systems they are awesome!nnUpdate: 9/17/2020: I received email from Net gear that my support for my product was going to expire and offered 2 yr support plan for fairly cheap price and if your staying with your equipment, buy the support at this point. I didn’t get the extended support and after they sent an email saying last chance should have bought at this point because now I got emails offering support that was gearhead which is very expensive coverage. Beware!

They are not enforcing masks for customers. Not safe for our State and community.