Kohl's

Always smiling and helpful employees. Fastest and hassle free return policy ever. Good selection of clothes and prices are decent, but then they throw in discounts that make it better.

On December 15th, 2020 at exactly at 8:19 P.M. I wanted to exchange 2 shirts for the same price. I had bought a $14.99 Boys Vans shirt and wanted to exchange it for another Boys Vans shirt for $14.99. And the lady couldn’t do a EVEN EXCHANGE! I didn’t understand what she was doing looking at the retail price when BOTH SHIRTS WERE $14.99. I bought the Boys Van shirt ON SALE for $14.99 and came back wanting to exchange it because it was STILL ON SALE for $14.99 and the old lady kept looking at the RETAIL price of $28 (the Vans shirt I wanted to exchange for) and the retail price of $22 (the shirt I had originally) I didn’t buy the shirt at retail price. They are both ON SALE for $14.99! She said she couldn’t do that. I was sooo confused so I ended up returning the shirt. I had the same issue with another shirt I wanted to exchange, but she told me they had to be the same brand. They BOTH were the same price $11.99. I bought a Jumping Beans brand shirt for $11.99 and wanted to exchange it for a different brand pajamas that were the same price $11.99 and she told me I couldn’t do that. This second one, I get they have to be the same brand, but they are the SAME price! BUT the first one was ridiculous. They were the same brand and BOTH FOR $14.99.I ended up returning the shirt to get my money back along w/ the Kohl’s cash. I’ve worked retail before and did returns and if their was a price difference, customer just pay the difference when it’s exchange. This was an even exchange for the same price and old lady doing something else.

Easy to drop off Amazon returns and regular return line was fast. Store was neat and clean.

Great store! Tons of nice products to buy. Lots of your favorite name brands. I mean, its Kohls.

Ask for help and I get it I couldn't find something and took me to the stop thank you very much great job kohls