LUXURY NAIL & SPA

I came in to get a repair of one nail. Well they ask me who was first I told them me and by the kiosk it’s common sense. Later we both sit down and basically they do her first. This is rude and unprofessional. I will never be back. I guess if I wasn’t black it’ll be different.

They do the best dip nails I've ever had done. I go everytime. Love them!

I’ve never posted a review before but I had to for this salon! I’ve been once before and had a great experience- super sweet workers and super good nails. I suggested this place to a friend today and we both went. I got plain paint (it took over an hour). I had hair and fuzz stuck underneath the top coat and the ends of my nails were jagged and sharp. I also had paint all along the sides of my nails. My friend got SNS and her nails ended up being longer than the powder so you could see a portion of her nails over the polish. They were also super thick and already falling off. We both went back home and had to try and fix what we could. Overall, super super sweet workers but just had a bad experience :)

Arrived at 12:45 for pedicure and manicure. Was seated in a pedicure chair and soaked in water until 1:30. At 1:30, I asked when my service would start. Met with an apology (since it not only was taking long, one of the techs openly skipped me and started on someone else who got there after me).nnReceived a mediocre pedicure from 1:30-2:10, they told me to go sit and wait for my mani.nnI sat and waited from 2:10-3:00. At 3:00, I asked what’s the deal and why am I waiting? I was told I was waiting on a particular technician (what?).nnAround 3:10 she started in my nails. She did a quick file and then started to do the dip. I asked her if she would cut my cuticles or address them and she gave me an, oh, oh, that’s $5 extra. I said that’s crazy, but go ahead because that’s a necessary part of a manicure.nnShe brought warm water over and I soaked my hands in it. She goes to the back room. Another TWENTY minutes go by. I quit soaking my hands, and asked yet again what’s going on?nnThey said, oh she’ll be back. A few minutes later she comes back (she apparently left to go wax someone).nnMy nails were done around 4:10. I got there at 12:45. I left at 4:10. I have never, in my life, waited so long. And the only reason I continued to wait was because I had a gift card.nnWhen I checked out, the total was $100.nn$100.nnI have had my nails done at upscale spas and paid $100, but not at some strip mall nail shop.nnWhen I asked her why on earth it was so much- she rattled off every “extra” you can think of.nnWhat blows my mind is that in 3.5 hours I was there, I actually received service of 1 hour! I wasn’t being serviced to the extent of a $100 charge. And the amount of waiting was utterly ridiculous. On THREE occasions I asked THREE different workers there WHY did I continue to wait 30+ minutes over and over after every step. To charge me $100 for that was absolutely ludicrous.nnI watched 8-10 women come AFTER me and leave before me getting the SAME services. In fact, one even got acrylics on her toes and hands and still was in an out at least 1 hour LESS than me.nnI had a gel pedicure and a dip manicure. No fancy designs, no acrylics or fake nails etc.nnWhen I rose an issue with $100, the other tech was hostile and yelling from across the salon.nnI did pay the $100, but I’m furious for the 3.5 hours lost and the cost.nnI’ve gotten my nails done tens of times over the years at many places- and this was the worst experience one my life.

I have been going here for years...you really can NOT beat the price, the people remember me and care about me..even when I'm gone (I live out of town), AND they honestly do such a great job! I live in Boston now and still haven't found a place like them in the 5 months that I have been there. Do not even look at the score. They are hygienic as well and JUST began doing an essential oil pedicure that smells amazing and has very little chemicals. Walk in and see for yourself