Spring Air Factory Outlet

Just left this place. Nice and friendly people that work there. would recommend to people. Great selection

Awful customer service. I don’t recommend anyone to go to this store. I tried to return a mattress, which I had for less than a week, but I had the hardest time. The guy (the manager I think, he’s always there) that was supposed to process the return sent me to the back to talk to some people - they told me they had nothing to do with the mattress store and had to go back and talk to him. Ridiculous. He simply did not want to process the return.

A few affordable pieces, I really like our mattress and if you're on a tight budget they have some mattresses that you'll like. Delivery was on time, delivery men were courteous and thoughtful.

People are friendly and professional, great selection

I was looking for a good mattress that would help me with my daily back pain and my other mattress was very old. I liked it because the main sales person that’s there daily didn’t pressure me at all to buy anything. That’s very important to me. I was shown different mattresses based on the price point I gave him. He then let me try each mattress along with showing me the extras I could get like s mechanical bottom. I was able to try put the mattress as long as I wanted. He specifically wanted me to change positions while laying on the mattress to make sure it was comfortable. He was there when I needed him, close by, but not hovering which can make you feel pressure to buy. I actually left the store and came back later knowing I had the money to buy a mattress. There’s even a 90 day payment plan if you can’t pay the mattress off all at once. The show room is connected to the factory where the mattress is locally made. Delivery is fre too. The prices were lower than other retailers because its a factory outlet. I was moving so I needed the mattress fast. The sales man suggested I get it delivered the day before the move, to make it easier. I was called the day before and given a two hour window for the delivery. I was then asked if that time worked with my schedule. The day of the delivery, I got a second call that morning confirming it would be delivered in the time frame specified. Three men did the delivery and took there time setting up my queen size mattress. They even asked what height I wanted the mechanical stand to be. Then they showed me how to use it. By far, this was the best experience I’ve had buying a mattress. I would definitely recommend them to family & friends. I also will go back for any future purchases for a mattress.