Apple Green Hills

This place is a joke. Staff wearing masks so thin you can see their lips and they want to ask you to wear a mask?! I told them I identified as someone already wearing a mask but that didn’t work. They tried to hand me a mask. I refused and told them I don’t know who’s hands have been touching them. I had my own. They asked if I would wear it so I pulled out the mask I carry (for BS like this) Complied to give them the appearance of their false safety. One staff member approached to preach the “safety” of masks. I asked him to step back 6 feet to follow their own protocols. He refused, so I removed my mask and he quickly scurried off like a fat kid that just revived a wedgie. I asked if they want to sell me a phone or not. They said no so I left.

I was really disappointed with my experience yesterday.nnMy battery was degraded to 62% and my phone was dying four or five times a day so I decided to buy a new battery because I’m not in the position to spend money on a new phone.nnI went to this Apple store so that they could change it out, waited an hour, only to be told they couldn’t do it because “my battery was glued down with something like super glue” and they said that they couldn’t get it out because of that. Because I had taken my phone into a local shop to get my charging port fixed a few months prior (I didn’t go to Apple because they were trying to charge me hundreds of dollars for it and I know how much the part actually costs — major inflation), I assumed that it happened there. I asked how much my phone would be worth as a trade in for a new phone and they told me my phone wouldn’t be worth anything since my battery was glued down and they couldn’t get it out. I was obviously upset by this news and decided to go back to the local shop that fixed my charging port to see if he could undo what he did with the glue, only to find out IT WASN’T GLUED AT ALL.nnThe repair man at my local shop took it apart in front of me, showed me, and even let me touch it. The “glue” was just two little strips of double sided tape to keep the battery in place and the batter was extremely easy and effortless to take out. It also didn’t look like glue and the kicker is that Apple would have had to take out my battery to see it in the first place. Essentially, Apple lied to me about multiple things and it seems like the purpose was just to force me to buy a new phone. They could have easily changed my battery and the clearly had no trouble taking it out and putting it back.nnNot sure if this is an Apple thing or just this store, but this was a terrible experience.

Visited them about 4 years ago. Customer service was quite friendly, but they were unable to fix my newly-refurbished Mac without charging an exorbitant fee. As with most Apple Stores/Genius Bars, you'll want to find a third-party retailer to get the best deal.

The customer service rep was friendly and delivered my new iPad to me promptly. Having said that my experience picking up the iPad was not positive. I had to wait in a long ‘express check in’ line. Customers were confused and dissatisfied in line. Folks would ask to jump ahead or just walk up ahead of the line saying ‘I am just picking something up’ ‘I have an appointment’. There were two security guards there trying to keep things in order but they were not equipped and seemed more like ’bouncers’ at a club, turning people away without their appointment codes and at times getting confrontational with customers to the point where it was awkward. I had a really hard time hearing the Apple rep through the glass, not sure if her mic was on or what. I should add that I do not have hearing loss. I inquired about a cell phone case that I came to get replaced the week before at the genius bar and the rep had difficulty locating and spoke with a manager and told me that it should be ordered but couldn’t give details. I was not very convinced/satisfied. After all that I called my wife and said the Apple store is a hot mess. I never want to go back. I would prefer to order online and have delivered or go somewhere like Best Buy.

If you're one of those people who wears a mask while driving in your car by yourself I think you'll appreciate the covid protocol here. Weird vibes. They hired a couple strip club bouncers to guard the doors. Can't just look at a couple phones, have to make an appointment and have someone follow you & look over your shoulder the entire time & the lady that assisted me was very weird. Like isolated housewife of 10 years who started working here bc she finally wanted to get out more weird. Not an experience I look forward to having again