Home United States Massachusetts U-Haul of Lowell

U-Haul of Lowell

1614 Middlesex St, Lowell, MA 01851, USA

Map

Detailed Information

Place Types Moving company
Address 1614 Middlesex St, Lowell, MA 01851, USA
Coordinate 42.6358922,-71.3490638
Website https://www.uhaul.com/Locations/Truck-Rentals-near-Lowell-MA-01
Rating 3.5
Compound Code JMP2+99 Lowell, MA, USA

Openning hours

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 7:00 PM
Sunday 9:00 AM – 5:00 PM

Photos

Reviews

Gustavo Amaral (11/30/2020)

One of the female employees was completely rude before I even got out of the car. I parked my in front of the store to bring out a box I was attempting to exchange but automatically the employee came out and gave us a direct look and rolling her eyes at us while waving us to get out. She could have simply asked us to move our car but instead she was dismissive and very passive aggressive. This is not how employees should do business

Shuvaditta Saha (10/31/2020)

The van was great, receptionists were wonderful when I went.nnMy experience was excellent until the last minute when I returned the van. I waited into the designated area where there is Stop sign. Nobody came out. So, I thought that probably none is there as it is a weekend. I parked the van and was going towards the reception to return the key. That time a U-Haul guy suddenly appeared and started yelling at me for not waiting for him at stop.nI was explaining him that I waited and none was there. However, he continued to yell at me, did not try to listen to me all. That last part was absolutely a disgusting customer service. It was awful and disrespectful.nnThis last minute awful experience turn my overall experience to a 2 star rating from a 5 star rating.nThis should be addressed. One such bad employee is enough to ruin your reputation.

Khalifa Khalifa (11/18/2020)

The worst customer experience. They slapped me with a bunch of unjustified fees after reviewing the final receipt. Bottom line: Take à picture of the fuel gauge at return, review the price in the contract for refill (they charged me $4.5 per gallon instead of $3.5 in the contract. Though I returned it 3/4 the same level I picked it up), drop it of the next day if you’re done after hour, otherwise they will slap you with $20 for dropping off the key in the box.nIn short , the worse customer experience.

Joshua P Beausoleil (06/19/2020)

Al at the front desk was managing customer service and my actual trailer hitch install, and still found time to save me 10% on the cost of my trailer hitch (versus what the online portal recommended).