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Insomnia Cookies

2302 Hillsborough St, Raleigh, NC 27607, USA

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Detailed Information

Place Types Bakery
Address 2302 Hillsborough St, Raleigh, NC 27607, USA
Coordinate 35.7874045,-78.6660302
Website https://insomniacookies.com/locations/store/1091
Rating 4
Compound Code Q8PM+XH Raleigh, NC, USA

Openning hours

Monday 11:00 AM – 12:00 AM
Tuesday 11:00 AM – 12:00 AM
Wednesday 11:00 AM – 12:00 AM
Thursday 11:00 AM – 3:00 AM
Friday 11:00 AM – 3:00 AM
Saturday 12:00 PM – 3:00 AM
Sunday 12:00 PM – 12:00 AM

Photos

Reviews

Kimberly Waddell Lucas (09/20/2020)

Love this place.

Cole V (03/05/2021)

I think the cookies are actually pretty good. However, I’ve been waiting for over an hour for 6 cookies to be delivered. When I called them I was redirected to a National line. She said that stores phones were down and could not offer an eta on my cookies. All I was given was some coupons to encourage me to spend more money at this store. Idk, but I feel like over an hour wait and possibly longer (still haven’t gotten them yet) and I should get the cookies for free or a heavy discount. Now I’m actually staying awake for my cookies. This is ridiculous.

Margaret Hart (03/08/2021)

We placed an online order which didn’t arrive for over a week. When I contacted the store their best form of customer service was to mock me and call me “Karen” and tell me that was my problem not theirs. On another occasion I visited the store when in the Raleigh area to buy my own cookies to feel as if I was bothering the store associate. I was the only person there. She was rude and nasty. I’ll never go back or order again. I’d rather bake my own cookies then be treated like this.

Euron The Chess Coach (03/03/2021)

I placed my order to the side, my SO was waiting for her order( 3 person limit, so we're at 2, excluding an applicant). A White couple enters the building, bringing the count to 4. White employee with black hair FROM THE BACK, without hesitation tells ME to leave. The couple steps out and the employee weakly defends their snap assumption by claiming the wall is the end of the line ( prior to us a group of THREE OR FOUR were waiting on the wall where I was, so excuse me for following the arrows signs and lines designating where to STAND.)nnAssumptions requiredn1) I came in after the white couple, barged past them and stood to the side while they are still by the doorn2) assumed I was alonen3) assumed that I (the only black customer)didn't belong.nnAll of this could have been avoided by ASKING QUESTIONS

Jonathan Havener (03/21/2021)

Management just hasn't set this team up to be able to handle deliveries.nnJust like people have been saying for over 6 months, delivery times are over 2 hours. 5 minutes after placing the order, it was out for delivery.nnAs you can expect, after two hours it was cold and hard. I didn't even want the cookies by the time they got herennI had to call the store 3 times about the order. The second time I was on hold for 20 minutes and was hung up on because the store had phone issues.nn3rd call I asked to cancel the order so I could go to bed and shortly after the driver called me asking to meet them in the parking lot. Guess neither of the two drivers wanted to look for the door when the website said they'd drop the order at the door.nnWelp. After two hours the cookies got here although I asked the store to cancel. Had to call the store a fourth time because I didn't want to basically steal the cookies. Awkward.

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