Mac-Warehouse

Bought a 15” Mac book, I had it 14 months and the display board went out. Went in and they said it’s outside the 12 month warranty and Apple had recalled and provided free replacements the year before when they owned it and I was now out of luck. I then bought a 13” that day. Within the first month screws started falling out of the back because they didn’t correctly replace them or had overtightened them. As a result the hinge on back cracked and broke because of the uneven leverage. Today I attempted to contact them for repair only to discover they are now only open one day a week after 10 am. Perhaps a clever way to avoid warranty returns or customer service altogether.

Most reasonably priced macs I’ve ever seen. Best service and helpful staff I’ve ever worked with. I spent 3 days discussing options with simply Mac and the Apple store. Mac Warehouse fixed my broken computer, sold me a MacBook Pro w/ 3 year warranty in less than an hour. This saved me time and $1200 over the Apple store and simply Mac. I highly recommend this company!!!

Short Review: : Little to no communication with us for over a month and a half after we dropped off our laptop for a damage assessment. After finally calling today, it turns out that they had already decided it was not worth looking into. No communication on their part either on progress, options, or when it was ready to be picked up. Long Review: First of all I would like to preface that this is not a review for the sales department. Although I have not personally shopped with Mac Warehouse, I am sure the sales team does a terrific job. This review is rather for the service department and, more specifically, the communication that the service department has with customers. In late December, my wife's laptop stopped working after it encountered some contact with water. Not knowing whether the computer was salvageable or not, we decided to bring it in to be examined by Mac Warehouse. Our goal was to find out if it could be fixed, how much it would cost to be fixed, and if we could recover the data from the computer. When she dropped off the computer, she was told they would get to it a little later and we would get a call back at the end of the day after they had a chance to look at it. We ended up receiving a call back that stated they were actually a lot more busy than expected due to the holidays and it would take a few more days for them to get a chance to look at it. Fast forward a week later, my wife calls back and is told that they have still not gotten a chance to look at the computer and that the technician was on lunch and was unavailable to tell us a status update on the computer. This exact same call and situation happened about three more times over the next three weeks. Two weeks ago, my wife finally stops by in person with a backup disk and asks for an update and also asks if they would be able to transfer the data from the laptop to the disk. They still do not have an update on the computer but do take the disk and state they will call back in two days with an update on the data transfer. We never received a call back. I decided to call today to find out what was happening with my wife's computer. I was told over the phone that the computer was never looked at to determine the extent of the damage and that the technician *probably* looked at the computer and decided not to pursue any further examination as it would have probably taken too much time and energy to justify a consultation. This would have been a completely acceptable answer had it been elaborated to me as soon as the technician looked at the laptop; not after a month and a half of continuous calls to the store with no updates. I decided to come pick up the computer at this point. When I arrived at the warehouse, I asked in person what was actually done to the computer during the month and a half it was in the store. I was told by the individual I spoke with that they were done hearing from me and that I can look into other places should I want to find out what is wrong with the computer. They were however able to retain the data from the computer and provide it to me on the disk my wife dropped off. This was a very frustrating process for both my wife and I, mainly because it could have easily been avoided. I am giving two stars (not one) because they did try to rectify the situation by providing the data backup. It would have maybe even been three stars had it not been for the way I was treated when I went in person to pick up the laptop. ____________________________________________ *My best piece of advice for the company would be to take more proactive measures to keep in contact with customers during the time their products are being examined and notify us when our products are ready to be picked up. Communication is key in any relationship; especially the relationship between business and customer. *If you are considering taking your business to Mac Warehouse, be prepared for little to no communication and a long wait (many weeks) in which you may not receive any updates or notification when the service is complete.

I brought in my own RAM to have swapped on a 21.5" 2017 iMac (8 GB to 32 GB). I had a bit of a verbal scuffle with the manager over pricing that had been previously agreed upon over the phone. (The serial number had been provided verbally, and the manager understood it was the kind of RAM swap that required removal of the screen.) When I walked in, I was able to obtain the price that was originally quoted. I originally wanted to rate 4-stars, but the flawless performance of the technicians and the speedy execution (2 days) bumped it up to 5-stars.

I have been to countless Apple, HP, repair stores. You name it, I've been there. I love Mac Warehouse. I have a great experience EVERY TIME I come here. The environment is helpful, welcoming, and friendly. I don't experience the typical vibe of "let me help you as fast as I can because I really don't want to be here and I don't want to help you" Now I know that's not true in all cases, but in many cases that's been my experience. But at Mac Warehouse they are always genuinely invested in helping you. Also, big shout out to Andy who took the time to listen to my questions and concerns. I will definitely continue coming here and recommending Mac Warehouse to people!