Rooms To Go Furniture Store

I had absolutely the worst experience with Rooms To Go. I paid for my furniture 2 months ago and still have not received it. And yet they've taken two payments out of my account. I had delivery date for the furniture to be delivered. My son was there all day waiting vigilantly. When I received a text that they were eight minutes away I sat outside waiting for them. They never showed when I called Rooms To Go they said that the driver said he had been by to drop off the furniture called my phone and my fiance's phone and didn't get a response. That was a lie and nobody showed up and nobody reached out to either one of us. Then I was given another delivery date about a month out. The other day somebody from Rooms To Go called to ask if I had received my furniture which I had not. When they check to see when my furniture was to be delivered it was yet to be another month. By happens chance I stop by JR Furniture. They gave me better financing with a lower interest rate on beautiful furniture that cost me half the price of what Rooms To Go was going to cost me. I would never recommend Rooms To Go I've gotten a refund for my payments. And even though I lost a deposit it was worth it to get out of their contract. I found better furniture better quality much Kinder people with a faster delivery time. I do not recommend Rooms To Go

March 31, 2021....Where to begin....2020 I bought furniture for my bedroom a whole suite. I paid for delivery and assembly, only one guy came and he said all can do is bring it into my garage cause his other associates couldn't come on base to help cause they didn't bring the proper identification. I asked if he would help me bring everything upstairs and he said no! I bit the bullet and let it go. This year I bought another bedframe and mattress from this store they got the delivery date wrong by a WEEK. Manager said there was nothing she could do. My bed was supposed to be delivered YESTERDAY. I get a call from rooms to go saying that delivery couldn't be done cause the delivery team didn't HAVE ID'S to get on base. Sound familiar???? Store manager tells me they'll waive the delivery fee. Delivery manager told me the best they could do is bring it to me the next day....which is today. I had to tell work and getting a second half day of work off is not easy. About an hour ago my bed arrived and it's in pieces upstairs in my room. The reason it's in pieces is cause the support beams that go under the bed were broken! 3 of the 4 beams! I call the manager and she said all she can do is EMAIL customer support about the issue BEFORE I get the rest of my bed and assembled! I've been on the phone for a HALF hour now waiting to speak to customer care. I paid for a broken bed....and have to go through a ridiculous process just to have a whole bed that I PAID FOR! This whole operation is absolutely ridiculous and it's clear the rooms to go is big enough to not really care about customer care. Unsatisfactory, unacceptable, garbage!

Excellent customer service at Rooms To Go! Mia was able to help me find the perfect mattress and answered all my questions I had. Great energy throughout the whole store. I will definitely be back to buy more furniture.

Love RTG!!! Best customer service! I went to Ashley furniture first and not a single sales person spoke to me the whole time I was in there so I went over to RTG.I had two sales people help me out, one for my mattress purchase and one for kids furniture. Both ladies were very helpful but didn't hover while I was trying to decide which I very much appreciated. The delivery guys were wonderful!! Highly recommend going here before going anywhere else!

My husband and I had a wonderful experience working with Nikki McDonald at Rooms to Go. She was absolutely wonderful and great to work with. She assisted us with purchasing a Nursery Set for our baby boy. I highly recommend working with her when you shop at Rooms to Go. Thank you Nikki!