Hagerstown Floors

If you are going to have work performed by this company, I would STRONGLY recommend being present throughout the entirety of the job. In my recent experience with the company, the proposal formulated from the beginning was not adhered to at first. Long story short, had I not been present when the flooring installation guys arrived to replace rotted, saturated flooring, they would’ve simply covered it up and moved on. I’m more than willing to give my honest experience with anyone interested in learning of what happened. Simply shoot me an email or leave your email and I’ll message you.nnSide-praise: The subcontractors who installed the carpet did a phenomenal job. The carpet was well tucked and solid overall.

Hi there,nWe had Hagerstown Floors do our kitchen. They were very helpful getting us samples of flooring that I couldn't find anywhere else and ordered in samples multiple times. The price was fair and the workers who installed the floor were very careful moving the appliances on and off our hardwood floors and showed me how the pattern would look laid in different ways. They did a great job installing the vinyl floor and cleaning up. Our kitchen is not large and very chopped up so this was not an easy install. So why only three stars? The new kitchen floor is a quarter inch higher than the floor it meets in the dining room. They provide a flat threshold. My husband wanted to install some wall molding and asked if they would just leave the threshold and we would install. That was a mistake, we should have let them install the threshold, reject the threshold once down and ask for a reducing threshold, but we didn't. So once we realized the threshold they provided was not going to work we called but they already had their money so I was told they would talk to the workers and the suppliers and they could have another made but there would be a charged and they would get back with us, which they never did. Now if this was a threshold you could buy at one of the home improvement stores it wouldn't be a big deal but our threshold was over eight feet long, it was custom. So we found a woodwork shop in Hagerstown and had one custom made that reduces the height so you don't catch your toe every time you walk from one room to the other. We could have went back and paid Hagerstown Floors again for a custom red oak threshold but we didn't want to give them any more money since they didn't get back with us or try to work the problem out. Hope this helps someone in the future. But once again let me state, they are nice people, the workers are good and careful so just make sure you have what you want before the final payment.

The best floor business in Hagerstown! They were very passionate an patient about everything that I needed done. An most of all it came out to everything that was not only expected but to the expectations of what my wife wanted! Thank you Hagerstown floors!!!

I highly reccomend the Folks at Hagerstown Floors. My renters had damaged my floors so badly I didnt think it possible to save themn.nJami at Hagerstown Floors gave me a great price and his crew did an excellent job refinishing my 100 year old floors.nnI couldnt have been more pleased.nnGood communication, great price and a fantastic restoration! Bravo!

Extremely unprofessional. Had them come out to review our project. We are replacing our entire stair system and require the stair and risers to be refinished. We are ready to sign. The owners son came out and walked out and said he doesn’t want to take our work. I’m guessing it wasn’t large enough for them. This has been such a frustrating experience