All Seasons Pool & Spa

Love this place. They test water so quickly and pull all the chemicals needed right on the spot. Good deals/prices and knowledgeable hard-working employees. Im now a happy pool owner. Thanks All Season!!

The one star rating is mainly for the unprofessional manner in which “Julie” conducted herself when I called for assistance. I am a new customer and when I called to inquire about the technicians missing my weekly schedule date, she was more than rude. She continued to cut me off while I was explaining my situation and never admitted to the oversight on the company’s part on their scheduling mistake. When I requested an email asking for my proof my contract was ended, she sent a one line email stating that “no charges for this week “. When I asked for the email to include that my entire contract would be cancelled and that my card would not be charged she barked that my card info was deleted and hung up. This small matter escalated to them losing my business and any referrals due to her disrespectful and dismissive attitude . Customer service goes a long way

We purchased new pool pump with installation in August 2019. It was installed improperly 3 times so far. When installing there has to be time overnight for glue to dry on piping. Company didn't come back or call next day to verify install worked without leaks. It did leak after first time and when they cut out old piping to get new pump in they also removed a drain spigot used to drain the pool when it rains too much. They eventually came back to fix leak and install spigot with no apology. I then discovered that they had not anchored the pool pump to the base floor all pool equipment is anchored to. Instead they had shoved 3 loose pieces of wood under the pump. The problem was the previous pump was taller and they didn't bother to cut the 2 inlet water pipes to the right height for the new pump or use a pump mount. The wood would have vibrated loose and rotted long before pump lifetime was up. So I insisted they replace wood with appropriate pump mount and actually anchor it to equipment floor or otherwise correctly install at right height. Instead they came back with paving bricks that they shoved under the pump. Only one brick was actually under pump but they added 2 more for no apparent reason. The bricks were taller than the wood so now the pump was far out of level and likely won't operate correctly. They also jammed the bricks under the pump and thus likely stressing all of the existing pipes and seals which may now prematurely break or leak. They also failed to actually anchor the pump again. At this point I filed complaint with credit card company and Maryland Division of Consumer Protection.

HORRIBLE SERVICE AND COMMUNICATIONnnI just purchased a home with a pool and used All Seasons per the previous owner. Here's been my experience to date:nn1. Opened pool May 1st, asked the customer service guy to have the pool openers show me the ropes as I had no knowledge about pool operations. They opened and left without telling me anything. I call to ask if they can come back and was told they would but nobody ever did. $400nn2. They come back a week later to check the chemical levels. They incorrectly install my Polaris pool cleaner and again leave without showing me what they did as I requested. I call back and ask them to return, was told they would, nobody ever shows up. At this point I call the previous owner of my home to show me around the pool. He opens the pool filter bubble only to find out THEY OPENED MY POOL AND HAD IT RUNNING WITHOUT THE FILTER CARTRIDGES. I call to complain and am told I would be contacted by the manager, never receive a call. $200nn3. Polaris pool cleaner is not working properly, likely due to improper installation or all the debris in the pool as a result of running it for 2 weeks without a filter. I go to the store, they are busy and clearly dont want to be burdened with a repair. They tell me it's the reverse thrust valve and sell me a new one for $112. I install it and the problem isnt fixed.nnI am now out $700+ and they have done nothing to make it right. They dont care, they dont return calls, they are not worth dealing with anymore. I will be contacting the better business bureau about this company.

Friendly, knowledgeable, and reliable. We have used All Seasons Pool and Spa for openings, closings, and repair work. They have been on time every time and have provided detailed reports on every service call. I have no hesitation to recommend them.