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Pottery Barn

75 Middlesex Turnpike Ste 2001A, Burlington, MA 01803, USA

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Detailed Information

Place Types Furniture store
Address 75 Middlesex Turnpike Ste 2001A, Burlington, MA 01803, USA
Coordinate 42.4831619,-71.2140884
Website https://www.potterybarn.com/stores/us/ma/burlington-mall/
Rating 3.7
Compound Code FQMP+79 Burlington, MA, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Keith Manheck (10/27/2020)

We usually buy a number of items here mostly for accessories for the house that sort of thing.I also have the habit of when everybody's shopping like at primark and one of those stores nearby I usually just walk into pottery Barn and pretty much take a seat. I called it they shop I plop!now this past Sunday was a little bit interesting I was sitting on a couch and I had this one of the attendants there actually came over and told me to move because there was somebody interested in the couch. I thought it was a little rude but obviously I did move.the customer came back about 20 minutes later and was looking at that couch as well as the one directly across from us and I told her I said you know I said personally I'd go for the one that's directly in front of us because I just thought it had a nicer look to it and to put it on and see she agreed with me on that and I think if she bought she would have bought that one.because that's certainly the one I would have bought I like the way the slipcovers appeared on there and gave it a very homey look to it. You look like would be very comfortable in your living room.

Charlotte Robison (10/25/2020)

Customer service was not helpful at all and they were very condescending. I was not helped and I left feeling very frustrated.

Nicole Loulourgas (07/06/2020)

I ordered something from this store that was damaged. The staff was awesome in helping me get a replacement item. Terrific, friendly and helpful service!!!

Jeff Spanos (09/07/2020)

The have good stuff!

Jules C (02/29/2020)

Terrible customer service. After a pleasant phone conversation with an employee apparently in the Natick store, I went in to address damage to my sons 4month old backpack that made it unusable. Upon arriving, the man I was talking to was unfriendly and quite dismissive. I was flatly told if it was done a week ago, he maybe would have done something, but since it was the great age of 4months - I was out of luck. No apologies, no intent to keep my business, just a see you later.nI ended up going to the Natick store to see the employee I had my pleasant conversation with and she not only apologized for the Burlington teams behavior but also fulfilled my need for a functioning backpack.nBurlington management stood by and gave the green light to this man’s disparaging remarks. I will never return to this store.

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