'Awili Spa and Salon

I was going to surprise my wife with a spa day for her birthday when we were in Maui, so I booked her a massage treatment at the Andaz Maui spa.nnAfter confirming with them 3 times that she would indeed have the appointment, I get a call the day before saying that “due to increased business operations”, they had to cancel her treatment. This was after confirming with them and even changing the time I had previously booked for her.nnI pushed the lady on the phone a little bit, since her explanation was poor, and the fact that now I had to scramble to get my wife a treatment somewhere else. She budged a little bit and said that when they only have a few treatments, “Say we have only one treatment for example”, then they close up shop for the whole day.nnThis whole experience rubbed me the wrong way. I totally understand that COVID has negatively impacted spas in general. Every other spa I contacted though said they were booked up, whereas this one apparently isn’t good enough to get more than one booking on the weekend during busy season.