Copenhagen Showroom - Tucson

Great place for friendly sales help. Not pushy, but attentive. A tremendous selection of first class furniture and accessories. They have a great selection of Stressless chairs. Sit in/on one and you'll know where the name comes from.

If i had rated them on my day of shopping there, I would have given a 5. Their showroom had a nice selection, furniture seemed to be of good quality, salespeople and staff were friendly and knowledgeable. However, their follow through was really poor. We bought 4 chairs and a scarf/coat stand and qualified for a free ottoman and gift card. We were told the ottoman can be shipped with the scarf stand in the next month but the chairs would need 2 months. After the initial expected delivery date came and went with no word from them, I called and they had not even scheduled the delivery, and the stand was just sitting at their warehouse. They arranged for it to be sent, but not with the ottoman as previously agreed. We agreed on an estimated delivery date on the chairs. As the week approached for expected delivery, I had not received any communication from them. I called again and the chairs were again just waiting at the warehouse with no delivery arranged, and they initially said they may not be able to ship it during the expected time, and after telling them about how I had arranged for that week off from work so I can be available to receive the furniture, they managed to squeeze me in on the last day that would have worked for my schedule. I then had to email multiple times about the gift card since they forgot to send it. Overall, seemed as though they didn't have their things together and didn't actually take note of the promised delivery times and things that we had agreed on when we made our purchase, or just didn't care about not fulfilling their promises after we gave them our money. During both phone calls, the salesperson was very defensive, making excuses, and overall being unprofessional. I am a physician and understand the strains of the pandemic. I expect at least open communication and professionalism if there are delays so I can plan accordingly, I shouldn't have to be tracking down my purchases after promised delivery windows have passed.

Excellent selection, quality, and customer service! We've found many beautiful pieces here that we've had for many years. Ralph and Mohammed are always pleasant and helpful. We feel fortunate to have a Copenhagen showroom in Tucson.

The staff at Copenhagen was very helpful and professional in showing us furniture in our price range. The delivery was on time and the furniture movers had masks. This company has established a solid reputation in Tucson over the last 40+ years in providing quality furnishings beyond what the big box furniture stores have.

I love everything in this store! It’s such a pleasure to know we can get delivery so quickly. We have purchased a console and two lamps. The lamps are show stoppers and our guests always ask about them.