Penske Truck Rental

I rented a 26' truck today for work. The service was efficient and friendly. The truck is in great shape. This is my second time renting from this location. I would recommend it for truck rental needs.

I made a reservation for a cargo van in May for a one way rental at the end of June. When I arrived to pick up the reservation I was told the smallest van available was a 16 ft van. The biggest vehicle I have even driven is a Nissan Cube so I was extremely nervous about driving this van 10 hrs down the East Coast to say the least. I did not have other options since I was moving that day out of state.nnAccording to Penske they did not get in their shipment of other trucks. I understand these are difficult and unprecedented times but a simple phone call or email communication to let me know my requested vehicle was not available would not have been hard. I received other communications confirming my rental previous to my pick up date and they had my information on file to contact me.nnThe larger truck caused several inconveniences. I did not anticipate all the extra truck space for my 1 bedroom move and did not reserve additional moving equipment like straps to prevent my furniture from shifting. The bigger truck meant the drive took much longer since I had to detour around cities to avoid low overpasses or narrow roads. Obviously gas and extra toll fees exceeded my budget for this move too.nnAfter this experience I would be extremely hesitant about using Penske in the future without calling them incessantly to ensure they have the vehicle I have requested in their lot.

We initially reserved a 22’ truck for a cross country move but when we got there felt too uncomfortable driving it. They were able to accommodate downsizing even during their busiest week with above and beyond customer service.

Great customer service ...my work truck broke down in the middle of Boston's north end they got me out and in a rental to finish my day all around great work by this team in medford!!!!!!!!

Freindly customer service and large selection of commercial vehicles