Nordstrom Rack

Stores open but stock @ the Rack was limited. Good social distancing, masks & sanitizer!

Love this store! Great prices and great quality...you just need to look

Good afternoon. I just left your store frustrated with the new stringent mask policy that is now all of a sudden being enforced. I had a mask on as requested and was with my son who just turned 3. The concept of wearing a mask is still difficult for him to understand and getting him to wear one is a task we are still working on. I was in the store for approximately 5 min before being approached and asked to have my son wear a mask. With that being said on my short walk into the store I saw multiple adults that had masks pulled below their mouth and/or nose. So the fact that these people were not addressed in the urgency my 3 year old was corrected is troublesome. I explained to the employee that my son is still trying to understand the need to wear a mask and will not wear one yet. I was then told that EVERYONE needs to wear one. Furthermore, I have been into your store multiple times since reopening with my son with nothing said about his lack of mask. I understand the need for people’s safety but I also think there is a point that the percentage of the population that can’t wear a mask because of health reasons, sensory intolerances etc. needs to be addressed. I have been a costumer of Nordstrom for years now and I have to say this is the first time I left completely dissatisfied with my experience with the company. I hope a common ground can be found to make sure the majority of the population can be protected without sacrificing service to those that have difficulty with wearing a mask.

Due to the Pandemic, racks of clothes have been moved apart to slow for social distancing. This has made shopping a delight there. Plenty of merchandise with plenty of room to shop! Hope it stays this way. Marshall's, Ross and TJ Maxx should all model their sales floor the same way!

Worst retail experience of my life!! I had never shopped here myself, but I shop at Nordstrom fairly regularly and they are always amazing with returns. Apparently the Rack is a while different animal. I received some gifts from my mother in law purchased at the Burlington location, a couple of outfits and some boots. The only problem was, they didn't fit. So I came to return them, assumed I'd at least get store credit since all the items were unworn, with the tags still on. I thought I'd exchange them and shop there for a friend's upcoming wedding. Nope! They told me I needed a receipt. I explained that they were gifts and I didn't have the receipt. They said there was nothing they could do. So I called nordstrom rack customer service who told me that they should be able to scan the items and find the receipt and that I should speak to a manager. I never want to be that person to give people a hard time who are just doing their jobs, but I also don't want to be stuck with a bunch of stuff I can't use! So I politely asked for the manager and apologized to the cashier for the hassle. He was very nice and understanding. The store manager however, who was visibly annoyed, came to the front of the store and informed me that she wasn't going to do that and as the store manager it was up to her discretion to do that and straight up refused to even try! I called back to customer service and spoke to another person who informed me that she was right, as the store manager she could refuse to scan in the items so I could return/exchange them! Thanks a lot lady! I guess you really got me, since you're in charge and can screw me over. Amazing customer service.nnI didn't even get her name because I was so upset about the fact that she was refusing to help me just because she could. But she was TERRIBLE. Needless to say, I'm now stuck with 100s of dollars of merchandise that I can't use and I won't be stepping foot into this location ever again. I'll stick to Marshall's if I'm looking for discounts, they have never been anything but accommodating.