Nordstrom Rack

I purchased a Winter Dress Jacket from this location. It was great deal. What was even more impressive than the deal was the customer service and hospitality I received upon checking out. Theresa was my cashier, she referred to me by name after looking my number up in their system. She ask of I plan to wear my jacket. I responded yes. She proceeded to remove the tags for me and assisted me in putting the jacket on. She gave me, by far, the best customer service I have ever received at a retail store. When you have people like this as part of your organization, it creates customers that are loyal beyond measure. Thank you, Theresa.

If you want to get discriminated against here...shop away!nnI went in to make a five minute return. I have a medical condition and this can’t wear a mask. I had two items. Walk up to the line. There is one man in front of me and he is finishing up. The young woman helping the man asks if I have a mask. I tell her I have a medical condition. She says I have to have one and if I want I can take one up by the front. I repeat I have a medical condition. Then she starts in with for the “safety of others” I need to have one on. Interesting since she isn’t a medical professional...I tell her as much and add how Covid is spread according to the CDC. She calls for the manager. A line has now formed. While we are waiting they literally call up another customer who was waiting in the wrong are and arrived after me. The manager arrives. He tries to do the same thing. I ask what his medical qualifications are to determine what is best for my safety. He confirms what I suspect: that he doesn’t have any qualification. I give him the same information I gave the young woman and add that in the time this conversation is happening, I could have been gone already. He reiterates that I put the mask on or I can leave. I ask why I can’t be treated like a human being. He says he has to worry about the safety of others. So my safety means less? At that point, he touches his mask that is sitting over his scraggly beard for the second time. Now, if you have any knowledge of how masking is SUPPOSED to work, you know that the part that goes over your nose and mouth is the part you don’t touch at all. Furthermore, you also know that beards make it very hard to get a seal. Yet, this man was lecturing me about masking and health. Then other customers want to chime in and start harassing and personally insulting me because I am not wearing a mask. I am called selfish, callous, immature. I am told to just put the mask on. Who cares if it will cause me to have a negative reaction that could scare my kids, whose father is currently gone for several months, right?! One loud, unhealthy looking women then told me I am putting lives at risk, even though I had announced I already had Covid. She shrieked she had too but she was still wearing it. Another woman piped in that she hadn’t had it. She looked like she was coming off of a rough weekend, so I actually opted to be nice and again repeat the statistics. The woman who was first in line who had begun the public shaming then chuckled and said this isn’t a trump rally...huh??? What that had to do with anything was beyond me. Other than to try and paint me as less than someone else. Did the manager at any point try to take charge of the situation? Other than a few this is not a debate, no. After that comment about who I possibly voted for, he turned to me and said I was causing a disruption and I had to leave. Yes, I the person who wanted to be in and out in five minutes and mind my business is causing the disruption. Sorry I wouldn’t let you bully me into hurting my health for your feelings. I would love to know what was said about me afterwards. The indoctrination message got sent loud and clear to anyone in that line who may not agree with this. Comply or be publicly shamed and humiliated. My dollars will go to companies who have respect for humans.

I was wrong about Nordsorm rack, for some reason I didnt think Nordstrom would be my cup of tea. Ohhhh How Was I wrong, Name brand luxury at affordable prices!! Cant go wrong. Ive found several hidden gems at Nordstrom. Id highly advise stopped by a couple times a year. Even if you dont see anything, dont let that prevent you from going back. You might be just as surprised as I was.

I usually love this location but they missed the mark last time I was there. The line took me at least half an hour to get through. I understand there’s a clearance event, but I would think management would know to staff appropriately, especially with added safety measures requiring more time. Three cashiers and a line of 25 people makes for slow going. I’ll be back, but I hope they staff appropriately next time.

SUPER! Nice place. Good price!