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T-Mobile
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T-Mobile
T-Mobile
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T-Mobile
Reviews
Nicholas Chevalier (11/24/2020)
I was having tons of issues trying to get help on the phone to tmobile general support with a complex issue. I went in to this store, where every employee was wearing a mask, and they were very helpful and understanding. Even though they didn't have to, they stayed late to make sure my phone and data were up and running so I wouldn't have it impact my work this morning. Morgan is very kind, and helped turn what was a very frustrating situation into a very positive one. T-mobile needs to give her a raise. Matt and Mark also helped a lot in getting my issue resolved and they were very respectful of my time, and they were very kind. Best T-mobile store I have ever been to! 10/10. Come to this location if you want T-mobile's best service! I would give six stars for those three employees if I could!
Shawn Middleton (09/28/2020)
Long wait to fix their issues. Ever since Sprint merged with T-Mobile I've had nothing but problems. Incoming calls don't ring through. Outgoing calls drop or if they get connected, the other person cannot hear me. I've been hung up on my customer service multiple times after just sitting on hold for a really long time. I would highly suggest taking your business elsewhere. They have great deals/prices but the cell service and customer service are TERRIBLE!!! Update: I emailed the customer service link that they gave me 3 days ago. No response. My phone still is having issues and I'm currently looking for a new provider. I heard Verizon is more expensive but had better service.
Mai My Violin (Violin) (10/25/2020)
This place is awesome! The employees of this store are [ Mark and Bri ] really helpful! Thank you guys!
Alan Poch (07/21/2020)
I came to the store worried because my phone wasn’t charging any longer and my my memory was all gone. So I was not able to send messages. Mark help me out by clearing all the debris out of the charge area, and then help me go through my apps on my phone to clear up space. It was awesome. So relieving to have my phone back to be able to use. Thanks a lot Mark. Great customer service.
Paul Robbins (05/10/2020)
I had a great experience at this T-Mobile store! Tyler was very helpful and all of the associates were very friendly and helpful. They greeted me outside the store as I was coming in they were all practicing all of the safe distancing and things that made me feel comfortable about my safety and their safety. Tyler was very knowledgeable about the phone and how to transfer everything and he showed me the right case that I needed for the phone and the warranty that I needed. I'm very happy with the experience I had with this store. Thank you
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