WISE Flooring & Design

Stay away from these guys. It took 2 weeks for them to get me a cabinet quote. When I received the quote they had included install when I told them I didn't need it. They put the wrong color and had the drawer configuration wrong. Then, as if this wasn't bad enough, the lady calls me and tells me she made a mistake on the quote and the price was actually double. Unbelievable. My advice? Go somewhere else. I have to add to this now that they have posted an incorrect response. I never changed anything. My request is the same today as it was the day I first reached out to you. The original quote was missing the scribe molding I had put on my original request. Then I noticed the drawer count was wrong. Then I saw install listed on the quote at $0. When I asked about it it wasn’t $0 it was buried in the cabinet line at $200. I had specifically told the person that I am a contractor and will install it myself. Lastly, I certainly didn’t ask for my initial quote to be the wrong cabinet line and then have you increase the price by $1,000. Your response tries to shift the blame back on me for making changes but I didn’t change a thing. I only caught your mistakes and you had to change the quote over and over again. BTW, you’re very fortunate I caught the mistakes or I would have rejected the cabinet when it came in and contested the CC charge and you would be stuck with $0 and an incorrect cabinet. You’re welcome. And after all this did a manager bother to call me? No. Did anyone try to make it right? No.

The look of the carpet is good however there have been a variety of issues and frustrations with the process. 1) We were looking to buy a house and scheduled a time with the tenants for us to view the home and take measurements of the carpet. The person from WISE was an hour late which really upset the tenants. 2) After carpet was installed we noticed holes in the wall. When I called to ask about this I was told we were already given and discount price and he could money away from his contractor to cover it. He seemed to be making it a huge issue so I let it go. 3) i called on a Monday to pay my balance. I was told they did not have final bill from the installer yet and I should wait. On Thursday that week someone called my wife and aggressively demanded payment immediately saying no one would have told us to wait for a final invoice. When I called back an hour later i was asked if I wanted to pay my deposit. Huge lack of communication from the company. 4) The stairs have many nails/staples sticking through them. I have cut my feet multiple times walking up and down my stairs. When I called to address this I was told that i would personally have to take a hammer and correct every nail. This is something the installer should check for as a safety concern. Price was good but it would be worth paying more for a better experience and safety.

I was so excited to discover this business. We had a great time with the designer in the store; she suggested a great solution to a problem we were trying to puzzle out. But that was the end of the good experience. After that, things were pretty much awful. Here are some things that went wrong: 1) They installed the wrong carpet. We didn't catch it until it was all installed and we had moved our furniture back in, because it looked very similar to the one we had picked out. But it just didn't feel as nice. We finally took a sample into the store to compare, and found that what they had installed was a much cheaper carpet that looked similar. I DON'T BELIEVE THEY DID THIS ON PURPOSE--I think that the installers just grabbed the wrong rolls when they were preparing to come to the house. But when I called the manager, he wasn't kind or apologetic. His response was, "If you're right about this" (as if I would make it up), "this is going to be a very costly mistake for us." No sympathy whatsoever for us, after all the work we had done to move furniture around to prepare for them, and all the work and delay we now had in front of us to prepare for them to come again to fix it. Although they (of course) didn't charge me for the repair of the mistake, they never offered me any kind of compensation for all the extra days of trouble (moving ll the furniture back out a second time), and treated me rather resentfully. 2) We had an entire floor of carpet put in, along with two staircases. I was told originally that the work could be done in two days, so I arranged the furniture so that some rooms could be done first, and then we could move the furniture so that the rest could be done the next day (and we would only have to sleep downstairs one night). Because of how we needed to use the rooms, I asked them to begin with certain rooms, but they just sort of randomly installed, so that the moving of furniture was much more complicated. They also told me, once they arrived, that there was no way they could get it done in the time they had originally told me. I would have planned differently if they had been more accurate about that. 3) The workers left a mess when they left at night. I'm talking parts of their leftover lunch--french fries, etc., on the new carpet. I had to clean up their food scraps! The toilet they had used all day needed flushing after they left. They had picked up some posters from my son's room that must have fallen off the walls as they worked--and set them IN THE SINK of the bathroom. I found them ruined because they had gotten wet. 4) The workers made several mistakes. They carpeted over a heater vent. They missed a corner of the stairs and some other sections. I had to have them come back more than once to repair things. All around a miserable experience. I did not ever feel valued or even sympathized with as a customer.

Nothing like getting the run around. They can't keep a cabinet designer for the life of them, kind of leading me to believe somethings up with management. We have been waiting forever to get some added cabinetry and have continually received one excuse or the other about why the project gets delayed. Would have ditched them long ago but they are the only company that can seem to match the original cabinets. Frustrated

The one star is for the guy who actually showed up to do the tile. He was really kind and awesome. The rest of what you hire a contractor for fell through. Communication was non existent, they showed up a day later than scheduled, even then, hours later than scheduled on the second day. The work wasn't that meticulously done and took days longer than projected. It had to be fixed multiple times, still not 100 but I got tired of scheduling fixes. Was supposed to get countertops done too but the person Wise sent to measure for the estimate gave the wrong square footage which changed the cost significantly from what I expected. Significantly. Couldn't even get my last names right on the forms after multiple exchanges. Just sloppy all the way around. But cheaper than most! You really, really get what you pay for here. I wasn't going to write this review, but they're telling people the costs are increasing despite this recent economic collapse which felt like yet another sketchy thing to do, so I'm finally writing this.