Northampton Storage Solutions - Spaces For Rent

Nice people and fair also helpful

I generally don’t write negative reviews but the people who run this place are a special kind of incompetent. I rented a unit from them because I was impressed with the price but ended up having several problems with the management.nOriginally I rented the unit thinking I’d only need it for one month. I figured that they would call me to set up auto pay and eventually they did. I paid the outstanding balance and gave the property manager my debit card number so that I wouldn’t have to stress over it, and I updated my address to where I live now.nFinally the time comes to clear it out so I rent a U-Haul and drive back to Massachusetts, only to find that they changed the lock on my unit. I called the business number in tears but it was answered by their after hours service who told me that the property owners aren’t there on Sunday so there was basically nothing I could do despite having been told that my unit was paid up and on a monthly withdrawal schedule.nI ended up being able to get some things out because as it turns out the outdoor units are not very secure, but I couldn’t get everything out in one trip so I left some items that weren’t essential.nFast forward to today, when I receive a letter forwarded from my former address claiming that I owe them several months’ rent, a damage fee, and a trash removal fee because they *cleared out my unit*nTheir letter also accused me of “breaking into the unit knowing that you owe us money and just left trash” like I would call their answering service and complain about being wrongfully locked out of my unit if I was trying to get away undetected and thought I owed they money.nThe owner is a complete moron who can’t even keep his billing straight but will always have a defensive attitude when you call attention to it.nGod only knows what they threw out of my unit but the property owner is what truly belongs in the garbage.

They were very accommodating to my needs. I rented a pod and they gave me a brand new and sturdy unit that I kept using as an accessible storage for months.

Really bad service and attitude with this new management! They don’t post accurate hours of operations. On Saturday they are supposed to close at 5:45 and the woman decided that new hours would be til 2. Therefore, we wasted our trip me and money on a Uhaul. Additionally, we found both her phone and in person etiquette to be crass. There are better storage options in Northampton and we will be taking our business elsewhere!

The price is reasonable and the unit is clean and dry. The people who run the place are easy-going and efficient. I give a strong recommendation