west elm

Ok. Didn't find what we needed

Nice store but both times I went in no one ever greets or ask if you need anything. They just look at you and walk away. This is a high end store and I believe employees should show a little bit more good energy when a customer walks in. Trust me you will get more business that way because I myself was hoping someone might help me suggest stuff for my new apartment.

I hate writing negative reviews but I wish I had been warned. Take from it what you will. I love shopping in this store for things they have IN STOCK but DO NOT recommend ordering anything custom. To best tell my story here is a timeline of what I have experienced. Please understand that dates may be fluid based off of phone and email receipts as I was not logging the experience since I was not anticipating that being a need. But all dates should be within a couple of days if fact checked.nn8/10/20 Order placed in store, told I would receive my table as it was in stock in a weeks time (which I did) but the couch delivery would be between 11/25/20-12/08/20nn10/2/2020 Called by retail support that my couch was on a truck on its way from Tupelo, Mississippi but may take up to 3 weeks to arrivenn10/7/2020 Called by retail support that the truck will be arriving in Minnesota (my home) on Friday and I will be contacted when it gets scanned in to set up delivery within the weekn**At this point we went ahead and made arrangements to get rid of our existing furniture to make room for the couch that would be coming.nn10/9/2020 Called by retail support and was told this was not the call I was anticipating but that they had actually lost my sofa along the way and it had not arrived with the truck. Now begins the journey of “expediting” my order.nn10/16/2020 Called by retail support that my replacement will “drop” on the expedited line in 24 to 48 hours and should take 10-15 days to complete production. I was also told this would be in my living room NO LATER THAN 12/18nn11/4/2020 I called my retail support contact to see if it was on its way as it had been over the 15 days for production and she told me she would check on it and get back to menn11/6/2020 Called by retail support that she is waiting to hear back and will keep me in the loopnn12/8/2020 Called by retail support to inform me that not only had my couch never been put into production but the fabric is now back ordered until early January 2021 and my new estimated delivery date is 2/8/21 - 2/22/21. I expressed my deep disappointment and was told I would be given 10-40% back in store credit.nn1/5/2021 I receive an email that my order has been delayed and the delivery date now reads 3/22/21-4/5/21 …. 8 MONTHS AFTER PURCHASED.nnMy order remains pending...nI have sent this to their corporate office and hope to hear a response. I will update when I hear back from them.

I love coming to this store! The sales associates went above and beyond; trying to help me find a very specific pillow cover that got clearanced out online, no online ship to home or ship to store, it wasn’t available. She printed me a list of all the stores in the country with that pillow in inventory, and I’d just purchase over the phone. Wouldn’t you know it there were 5 stores left in the country with this pillow cover, and I called all of them and got the last one!! In the whole country! All thanks to the delightful sales associate at the West Elm Edina, thank you!!

Placed a large order with them buying all the furniture for our bedroom and living room. Every single item was either damaged or we had a delivery issue. We had to bring back a large heavy dresser ourselves because even though it had a big crack they still refused to send their crew to get it. Our living room furniture was delayed by several weeks, then their crew arrived and some of the items were missing. Another delay, so they suggested we go to the store and buy these items since they had them in stock. We did just that and then a week later they shipped us the same item, charged us for it and then again they made us bring it back. They couldn't accept it though and made us come back yet again because the guy that accepts returns was not at work. They gave us some rewards for opening the card so while we were fed up with them, we needed to still spend the rewards since it was quite a bit of money. We ordered a table and it arrived with a huge crack so after waiting 2 months we were at square one with it. We also ordered a planter and a bowl so we can spend our rewards and forget about this joke of a store but even these two items are now 3 weeks delayed. Seriously, don't order anything from them - it's overpriced, arrives damaged all the time and you will be waiting forever.