Verizon Authorized Retailer – GoWireless

Busy store, more staff would help but they were professional and if they did not know the answer off hand they did look it up quickly. Covid rules allow one customer in the store at a time. All the high capacity memory phones were special order, I did however get a decent phone which will accept a memory card.

I purchased a screen protector with a warranty from Go-Wireless in mid April. I asked for the best that was available for my phone to be protected due to my career and carrying my phone on me in the field. I was sold what I was told had a warranty should the screen protector fail it would be replaced or phone replaced if screen was damaged under screen protector. Well non of that was true, 4 & 1/2 months later I still have a broken phone, no resolution from warranty administrator, Go-Wireless, upper level management. It's a shame that being with Verizon for well over a decade that Go-Wireless would shame the Verizon name by selling and claiming a product to be what it is not. I have attempted over these last 4 months to resolve this with several store managers, called in to speak to district managers and told I would be called back, all to no avail or resolution. No wonder stores are closing down, a reflection of their poor customer service skills and services. DO-NOT RECOMEND DOING BUSINESS WITH GO-WIRELESS, they proved that to me

Hopefully they sent the instruction booklet and warranty information to my father in Deming New Mexico for his phone so he can know how to program it.

Selena had good costumer & if she reading this tell her I said wassup

Young lady Selina was awesome explained everything perfectly