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Panera Bread

28681 Telegraph Rd, Southfield, MI 48034, USA

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Detailed Information

Place Types Bakery
Address 28681 Telegraph Rd, Southfield, MI 48034, USA
Coordinate 42.4994882,-83.2859761
Website https://locations.panerabread.com/mi/southfield/28681-telegraph
Rating 3.9
Compound Code FPX7+QJ Southfield, MI, USA

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Reviews

Kenny Kens (09/09/2020)

I got the balf6 Capri sandwich, it hardly had anything on it. For $7 I expect a little more

Tashina Gittens (03/04/2021)

UPDATE FROM 1 to 5 STARS:nThis is why you give places another chance. Took a break from this place for a while and I just went back today. This time it was a wonderful experience. Friendly staff. Very clean. This place seemed to be running like a well oiled machine. Food was great and came out quick. It’s a compete 180 from previous experiences.nnOriginal review:nI don’t normally leave reviews and I definitely don’t leave 1 star reviews but I’m beyond frustrated with this place. Every time we come here the wait is incredibly long. For example, I’m writing this while we’ve been waiting in the drive thru for 25 minutes even though we are the only people here. Asking us “will that complete your order” multiple times while we’re in the middle of ordering. And we can always hear them joking around while they’re supposed to be taking our order. We watched the person making our food literally throwing our sandwich together. Panera is not cheap. We spent $40 on lunch. Please work on your long wait times and professionalism.

Ashley Barnes (03/12/2021)

If I could give it 0 stars I would. This is the worst Panera Bread I’ve ever been to. I live in the area so I’ve visited it several times and each time there has been an issue with my order or the customer service has been poor. Today I placed an order on the online app which was supposed to be ready for Curbside pickup at 7 pm. I checked in and sat in my car for 10 mins before coming into the store to request an update on my order. Only after I come in do they tell me that they don’t have the bread for my sandwich. It’s currently 7:23 and I’m still waiting, inside, for my order. If this was an isolated incident I would have more patience but unfortunately this is just one of many and I will NOT be returning to this location. Issues like this are why I have been driving out of my way to order from other locations. I would not, by any means recommend this location to anyone. I’ll go to the McDonald’s down the street before I step foot in this place again.

ashley dial (09/10/2020)

I absolutely hate when I order delivery and they forget our food! I order $50 worth of food for our office and of course they forget my soup. When I went to call and complain, this location never even answered the phone. What's all that about! Every time it would prompt me to speak with anyone, the line would get disconnected. Horrible customer service! I will not be ordering delivery from here any more

Tamika McCombs (02/12/2021)

I placed my order at 3:37pm. I was the ONLY car there at the time. It's 4pm and I still don't have my order. The manager, or I'm assuming, asked me to pull to the front without apology. Did not offer anything for my time either. Luckily now it is 4:02 and the young man that FINALLY brought it out, apologized. The mod....nothing

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