Panera Bread

I’m a delivery driver and we have time limits and sometimes you get stacked orders. I came here to pick up for a customer and they were pretty busy. I waited in line until I was able to get over to the area where we confirm our ordersFor pick up. There was another driver (from a different company) in front of me and got his order from the young lady. I waited for about 10 minutes and then the other young lady acknowledged me asking who I was picking up for and I told her. She stated to me just a moment and she would help me. Finally another gentleman came out and opened a second register. I’m still waiting about this time 15 minutes had passed. This caused the order to the customer to be late. Another guy just walks in who was from (the i oh ther delivery company) and said hi to the gentleman on the other register. They interacted as if they knew each other. He immediately asked him who he was picking up for and immediately grabbed his order. I kind of shrugged my shoulders at him then he says what’s the name on your order and I told him. It was literally almost in grabbing distance of where I was standing but I didn’t want to go behind the counter. He handed it to me with no apologies. Their lack of professionalism caused the order to be late but the one that so often gets blamed for that isn’t the restaurants but the drivers. I think it’s very important how businesses treat others and when you show favoritism over other people just because you know them really shows a lack of courtesy and professionalism. When I see things like this happen I immediately dread the moment that I get another order from these restaurants. And it also affects me personally. I would never personally eat at a restaurant that treats people so poorly.

Ate dine-in: some available tables were dirty. Bathroom trash bin was spilling over with paper towel. The credit/debit card reader didn't read two of our cards...was too small an area and awkward of a position to swipe with ease. The soup was salty.

This location is very busy, but the staff is very hard working and friendly. They've always done a great job keeping things organized for rapid pickup, and curbside. Definitely recommend.

They offer curbside but don’t do it. Waited for our food only to have to go in and find it sitting inside.

I pulled in to the parking lot to send a text, and the manager gave me a free pastry, presumably one another customer didn't pick up. I was enamored and these touches of humanity are especially impactful during thesetimes when we all feel so separated; both physically and emotionally.nnThey got good bagels too