Home United States Michigan Dunkin'

Dunkin'

27919 Grand River Ave, Farmington Hills, MI 48336, USA

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Detailed Information

Place Types Bakery
Address 27919 Grand River Ave, Farmington Hills, MI 48336, USA
Coordinate 42.4422112,-83.3230097
Website https://www.dunkindonuts.com/?utm_source=google&utm_medium=loca
Rating 3.6
Compound Code CMRG+VQ Farmington Hills, MI, U

Openning hours

Monday 4:00 AM – 10:00 PM
Tuesday 4:00 AM – 10:00 PM
Wednesday 4:00 AM – 10:00 PM
Thursday 4:00 AM – 10:00 PM
Friday 4:00 AM – 10:00 PM
Saturday 4:00 AM – 10:00 PM
Sunday 4:00 AM – 10:00 PM

Photos

Reviews

Edward Newkumet (Ted) (09/19/2020)

Excellent customer service.

Clevon Sparks (04/02/2021)

If I could give 0 stars, I would. Perhaps negative stars would be more fitting. They owe me stars for wasting my time. I went to the drive through and they refused to give my gf her change after it was pointed out that it had not been received. They said that the manager would have to authorize giving the change back and that we would need to come back the next day. If the employees are not empowered to make such small decisions to do the right thing and to satisfy customers, they should close when the manager leaves. Customer satisfaction is critical to business and this is not the focus of this business. I would not recommend anyone go here if you believe customer service matters.

Donald Murphy (08/31/2020)

Awesome staff

e kelley (04/02/2021)

Let's go with ZEROstars!! This location was one of the worst experiences I've had. First at the drive thru window, I was met with rushed service, unattentive and difficulty in communicating due to having some barriers due to accent. I understand communication barriers but once I reached the window his negligence continued. I was rushed received part of my order. Once he looked back out, he realized he missed the second part of my order. As I exited the line I determined he also forgot my change. I returned to the window to share with him he forgot to provide my 12.00 in change. He then said he could not give me the change and I had to call the manager in the morning as he can check the cameras. I was so disappointed and fustrated that he would infer that I was lying. I ensured him $12 was not a benefit . He continued to say its nothing he could do. As a consumer I found this to be against all customer service rules. As I returned the next day to retrieve my $12 because they did find that it was an error I was not provided any other form of compensation for wasting my time or dissatisfaction of service, a small coffee or a coupon for an ice cream cone. I do not recommend supporting behaviors of a company that does not value customers. I will not return to this location.

MRS BIGGS (11/19/2020)

The icream cakes are not that great when you compare them to Dairy Queen cakes. The doughnuts are just a step up from Crispy Creme or Tim Horton's. They don't even come close to the home made ones at Donutown in Redford at 5 and Beech Daly.

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