Elements Massage

Wonderful calming environment. Michelle was spot on with the amount of pressure needed for sore muscles. Can't wait to go back!

Great place especially if you've never had a massage before! Friendly, responsive and very flexible on scheduling!

We followed our massage therapist to this store and ended up signing up for a membership in February before corona hit. We were charged for membership fees in March and April when the store was supposed to be closed for quarantine and should NOT have been charging it’s costumers. In May and June we were advised to do a 2 month suspension instead of termination. We tried multiple times the passed two months calling the store to cancel the membership only to have to receptionists say each time the manager is unavailable and will get back to us once she’s in. That never happened. I had to take my Mother who had a shattered pelvis and requires assistance when outside personally to the store to explain our circumstances which were that both my mother and father are high risk for corona and that my father had 2 heart attacks recently so we’re maximizing our social distancing as much as possible and we’ve been trying to cancel our membership but no one has replied. When signing up originally we were told that you can cancel your membership anytime before your next fee (what made us want to sign up in the first place) but in store while terminating we were told it required 30 days advance notice which came out of no where. We were polite the entire time and requested a longer voucher for the 3 months my mother had missed but were told she only had 30 days to use them and that she would still get charged for the next month’s fee meaning she’d be charged making it 400$ total overall and have 4 visits that we CANNOT use due to safety concerns. Also the manager and receptionist did NOT have their masks on in the store until the moment we opened the door and the manager also didn’t think to check our temperature until we were done with the paperwork and close to walking out. While the receptionist was polite the manager was VERY rude and did not care whatsoever about our circumstances. We used to use MassageHeights and NEVER once had experienced this kind of horrible service and it looks like we will be switching back to them once the pandemic is over. We are extremely disappointed with our treatment and the lack of concern and care for safety of the site’s customers. For anyone going into the store please be wary that they are NOT safe!

It really pains me to write this review. I scheduled an appointment online for the same day. The receptionist called to confirm my appointment and all seemed well. I’m driving to the appointment that I was really looking forward to, since my dog had passed on Friday and I haven’t been able to really sleep, so I had booked a two hour massage. I then get a call from the receptionist 30 minutes before while I was driving on my way there and stated in order to keep my appointment she needed a credit card on file. I was in the car driving and I would have had to pull over and give her a credit card number. I asked if I could do it once I got there and and she said no the owner had already called told her to get my card information. I completely understand that having a card on file prevents people from no showing, however this was my first experience and how they handled things caused me to cancel my appointment. How quickly people forget about the guest experience.

Great service, best massages (V is the best).