Massage Envy

I got a prenatal massage today and It was amazing!!! I was put to sleep twice and forgot where I was for a minute. The massage was so great that I went ahead and did a membership. So ready for next month!!!

One of my favorite places to visit, staff knows what they are doing

Always professional atmosphere and of course the massages are great too!

So - my husband bought me a prepaid annual membership for Christmas last year. COVID hit and they closed. When reopened i went to a couple of appointments and moved out of state in august 2020. I informed them at that time i was moving. I contacted new location and got voicemail every time and left messages with no return call. Needless to say i lost a lot of “points” well fast forward to the 9th of this mont- I i get a call from andrea that they are trying to process my card and it and is not working( new cc) i explained and told her i am not interested in membership.i used my card to pay for extra services i got. She did not say i am auto enrolled and did not s needed to fill out cancellation form. Received a call today from andrew explaining I needed to fill out cancellation form. - did it and sent back. Got another call that i am a month behind and have to submit a payment- If i dont - I am submitted to collections?? Well massage envy! Do what you must but i wont pay another penny to you! Are you that desperate for money? I have not used services and have been unable to use services since august and have already paid a ton of money for services not provided. Why are we being charged for prepaid services? Why are the staff so rude? Why such shady practice? I think you can do better!!! By the way. We moved on active duty military orders. (SSRA) . Any other military families have an issue with this location? ?

I called once and had a very pleasant conversation about their services and specials.nnYesterday I stop in person and guess what same friendly service as I received over the phone.nnI made an appointment for today for a full body massage and a facial. I have always loved getting a massage but it's been more than 10 years since I've treated myself. I was not disappointed at all. Very relaxed within minutes!nnNext I had a FACIAL wowowowow Shannon is amazing!! I've had 1 other probably 20 plus years ago...I didnt really enjoy that one. However Shannon changed that for me today. She explained everything she was doing..what to expect and what each item was supposed to do. She continued to tell me...let her know if there was any issue with any product she was putting on my face.nnI'm impressed with this location and its staff. From the time you walk in until the time you leave..you and everyone else that walks in gets the same great service!!nnIf your looking for these types of services you will NOT be disappointed!