Rent-A-Center

Rent-A-Center has very friendly staff. Christopher helped me. The price agreements are manageable, and I felt very comfortable. They don't force you to buy anything and the Halloween decorations were outstanding!

So we got a washer dryer and a tv at first and everything went great. Then we decided to get a bed and a set of bunk beds when the day came to deliver them I was informed my bed would not be delivered due to a manager super glueing some parts on and my bed was broke so they were ordering new parts. After I finally got the bed we didn’t receive all the parts some parts were chipped and some corners on the drawers were damaged. Our mattress does not even fit and yes I got them both as a set I was told it was suppose to fit like that and there’s no way. So now we are left with a bed we can not even sleep on due to not enough support parts for the slats not to mention if you lay on the bed no drawers open. So if I could give a 0 I would. Paying $2400 for a bed not worth $100 search will be on to shop else where.

If I could give individual employees ratings then the Sales Manager Cali would get 5 stars!! She’s amazing, took the time to explain the situation with our delivery delay, and just had amazing customer service skills and an amazing personality! I would definitely recommend to request her if you want a great experience!nnUnfortunately I can NOT say the same for the so called “general manager.” He called at 12:05 pm to discuss our delivery delay, I called back at 12:45 pm to see if there was any updates. When I told him who I was he snapped at me that he had “talked to me 15 minutes ago and told me it would be about 30 minutes.” When I corrected him and told him it had been almost 40 minutes and all I wanted was an update he became very defensive and rude, almost seemed like he couldn’t believe I’d have the audacity to correct him. Then when I asked if it would be possible or needed to push back my payment date due to the fact that I placed my order Sunday and still hadn’t received anything for almost a week and didn’t want to pay for something if it wasn’t in my possession yet through no fault of my own. As soon as I started to bring that point up he started talking over me and repeating himself so that I couldn’t speak, he also said that he didn’t know how I could’ve ordered something on Sunday when they were closed. If he had actually known anything about my order then he’d known I placed my order ONLINE, like millions of other people in the world because it’s not the 1900’s anymore and that’s a normal thing to do. Seems like the general manager may need a refresher in customer relations.nThe ONLY reason I didn’t immediately cancel everything and take my business elsewhere is because I love working with someone as amazing as the Sales Manager, Cali.

There are the best people to work with and there extremely helpfull and Attentive

the people that work here are great i never had a bad experience