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Massage Envy

8201 Brier Creek Pkwy Ste 105, Raleigh, NC 27617, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 10:00 PM
  • Tuesday 8:00 AM – 10:00 PM
  • Wednesday 8:00 AM – 10:00 PM
  • Thursday 8:00 AM – 10:00 PM
  • Friday 8:00 AM – 10:00 PM
  • Saturday 8:00 AM – 9:00 PM
  • Sunday 10:00 AM – 6:00 PM
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Massage Envy
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Massage Envy
Massage Envy
Massage Envy
Reviews
T. J. (02/27/2021)
I had a massage scheduled today for my birthday. I scheduled this massage two weeks ago as a gift to myself for my birthday. Well, I call to confirm my time, and they tell me the masseuse quit, so my appointment was cancelled, and there was no other availability. They said they called, but absolutely bo voicemail was provided to let me know. Extremely poor communication on their part for sure. They also could have emailed me but didn’t. I am so disappointed that I can’t get a massage for my birthday. Everywhere else is booked. Very upset
Juanita Henne (03/29/2021)
The person i had that day used soooo much oil during my massage. I felt so gross afterwards. Also he must have seasonal allergies and i heard him sniffle my entire massage... eww... gross!
Courtney Jenkins (02/16/2021)
DON'T DO CONTRACTS WITH MASSAGE ENVY. I explained that I was laid off due to covid-19 and unemployed. Request my account be suspended and cancel . They drafted my account twice. Even after I signed a suspended form. Manager was rude also. Brier's Creek location. Terrible customer service.
Malinda Evans (02/07/2021)
Wonderful service as far as massage therapists and front desk staff. Horrible trying to get out of the contract. I was told a bunch of lies. Had to get a doctor's note. Even though concerns of catching COVID-19 during a pandemic wasn't acceptable. I also have comorbidities. I was told I had to have my doctor revise the letter several times as what he wrote was unacceptable. Once the last letter was accepted, I was called and told that it wouldn't be because I wasn't a patient at the office of the doctor I'd been seeing for over 10 years. I'm still going through issues with this company and I haven't been to them since February 2020. They suspended my services for a while, but now drafted my account this month. A bunch of crooks!! I have three other friends having the same problem with this company!! I will NEVER use Massage Envy again!!!!
Amy Chappell (12/14/2020)
Was told my credit card was expired. It was not. Tried canceling my membership but it was “suspended” because my supposed expired credit card “wasn’t charged”. I WAS charged even though I submitted my cancellation request form TWICE. Was told someone would call me to discuss THREE TIMES. Was I called? No. Is my credit card continuing to be charged? Yes. Not acceptable.
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