Map
Detailed Information
- Place Types Bakery
- Address 8811 Brier Creek Pkwy, Raleigh, NC 27617, USA
- Coordinate 35.9011314,-78.7875784
- Website https://www.bjs.com/bakery
- Rating 2.5
- Compound Code W626+FX Raleigh, NC, USA
Reviews
Ordered a photo sheet cake at the BJ's Briar Creek location for a milestone birthday. When I picked up my order the cake decorator handed me a round photo cake that had sunk in the middle, colors and writing was bleeding thru and lumpy. It looked like it was thrown together quickly. When I told her that's not what I ordered and how bad it looked she proceeded to fix another one. The second one was lopsided, uneven and looked really bad. She told me there was nothing she could do and that the cake came lopsided and uneven and would settle once it thawed out in the middle which upset me further to hear the second cake was frozen. On top of all of this she showed no empathy and was un concerned with really resolving these issues to which I finally asked to speak with a manager. The manager agreed she should not have presented the cakes like that and provided me a really nicely decorated room temperature cake free of charge. I was glad the manager stepped in to save this mistake of horrible decorating and customer service skills. However this was the first and last time ordering cakes thru them.
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