Excel Cabinets

I have been working with Greg at Excel for over 15 years. He has always been very fair and helpful, as I have embarked on a number of my own home improvement projects. The quality and affordability of the products that they offer has never been beat. I would go to them for any project, big or small, because they have always treated me and my efforts with complete support and care. From design assistance to final product, they are the best!!

If you want to be ripped off, this is a great company to use. I was charged three times for cabinets. THREE, they will claim this was accidental. Before leaving their store we expressed concerns that we had been charged too many times. We were assured we were not - next day we had three charges. I absolutely believe this to be intentional.

Good from afar, but far from good. I wish I had read the other reviews before dealing with Excel. It’s getting close to a year and the more I look at my kitchen the more defects I see. I acknowledge that a lot of the cabinet issues appear to come from the BJ Tidwell factory, however, Excel is who I paid and they need to be held accountable. Overall, the people I dealt with were very impersonal. At no point has anyone called to ask if I am happy. I had to call them weeks later to see what was required to have someone come out and take a look at all of the defects.The only guys I rate at Excel were Nick and Shaun who were the guys that helped repair what they could. Cabinets I asked for minimal gaps between doors/draws and even showed the designer what I was looking for when I visited the showroom. I wanted to show photos of what I wanted but was told it wasn't necessary and that they understood what I wanted. Needless to say I didn’t get this at all. Some doors on the same cabinet are spaced close, however there are large gaps between doors on neighboring cabinets and on cabinets that have a door/draw combination. A draw arrived damaged. This had red tape already marking it as damaged out of the box but the installer made no note to replace it. The installer seemed more interested in taking personal phone calls than interacting with me. I had to have a special person come out to see it and order it many, many weeks after. The paint finish varies from cabinet to cabinet. Some are painted well while others are thin, rough, have run marks, have chips or debris that has been painted over. Most cabinets and other wood paneling arrived with chips, scratches, dents, with residue and (shiny) rub marks. The ends on many doors are "bruised" and no longer come to a defined point.I had most of the door panels replaced but the replacements came with just as many, if not more issues. With all of the replacement doors I now have marks where the hinge has been removed and reinstalled in different positions. The service guys have been out about 4 times and tried touching up with spray paint and their wax pen. It looks ridiculous. Some cabinets doors are crooked and are not square with the cabinet or sit flush when closed. The service guys have tried to do the best they can but nothing is square or flush. Where shelves have been cut to size, the laminate finish along the cut is very rough and chipped. Where nails have been used, the nail hole has been messily filled with putty, or not at all. Counter Tops Counter top arrived with a chip repair that was damaged. They fixed this however post installation noticed another that was not been repaired. The sink cut-out is not square at the ends. It looks like it was done freehand. There are also areas that are still rough. There was one area they tried to sand out on the day but now it stands out more. Caulking under the counter top is messy - It was seriously below average caulking. Overall, structurally the kitchen seems fine (it survived an earthquake), however aesthetically it stinks.

They know their stuff. Selection is great and they take the time to do it right the first time. Highly recommend!!

They ordered the wrong cabinets for our new home wouldn’t change it wouldn’t stand behind there work. Cabinet quality is poor I’ve had to do repair work on half of the cabinets they installed. Very disappointed!