Insomnia Cookies

This place is great. The staff was amazing and the food was so good. I wish I would of taken a picture of it, but before I realized it all was left was the food container it came it.

I am very dissatisfied and disappointed with the service I received from Insomnia Cookies, specifically the store location in University City, MO. If I could give 0 stars, I would. Do not frequent this particular location.nnI had ordered the cookies as a grandparent’s day gift and notified the recipients to expect a delivery on 9/13 at 1 pm. At approximately 3 pm, they texted me that there has been no cookie delivery. I then proceeded to contact Insomnia Cookies customer service line where they called the location and said they were not busy and the cookie should be delivered within 30-40 minutes. I thanked them and informed the recipients to expect a delivery within 1 hour and if nothing, to let me know and I would call them again. An hour passed by and nothing. So I decided to try and call the location myself. Unfortunately, since I’m in California, I couldn’t remember exactly what location I had ordered the cookies so I called several stores and they all said they didn’t have my order. (Which btw, apparently around 6 pm there is a shift change and no communication between shifts.) So I try calling the Insomnia Cookies customer service line again. They called the store directly and informed me that they spoke to the manager who apologized, was packing up the cookies and they would be delivered. They said the manager also offered to reimburse me 50% of my order which I said yes, please. An hour later, I decided to call the store directly and was speaking to a male gentleman who claimed to be the manager. When I asked if my order had been delivered (because I already felt bad contacting the grandparents so many times today) he rudely said he did not have my order on file, asked for the name, and said he doesn’t know what I want him to do and then he hung up on me. At this point, my husband said I think it’s just time to call back customer service and ask for a full refund. So we called back customer service, asked for a full refund (which they said will take 3 – 5 business days and I will be watching my credit card account for this reimbursement), and we verified that there were notes in the system that we had called two other times.nnNo, I will not be patronizing Insomnia Cookies again. Terrible service from the Delmar location but at least the customer service line was helpful and kind. I am also really disappointed that I did not read the recent Google reviews because if I had, I would see the current bad reviews and could have saved myself the trouble

The staff was nice, the prices were expected. The cookies were hot and tasted great.

Why can't I say if you like cookies this is the place for you the cookies are fantastic once you get over the price and you eat one that you understand why they are expensive but the cookies are amazing that fresh they are definitely not like those three for a dollar at Subway LOL these cookies are amazing and I will definitely buy these again in fact now I'm going to go back and get more because I want some for later LOL try these cookies and don't be afraid to spend the money

#1 in town!!! These little babies are made in heaven and sent down from the Angels above. Delicious!!!