Massage Envy

DO NOT JOIN THE MEMBERSHIP!! We’ve had it for a year and have only gotten three massages!! They NEVER have appointments available and when you do get an appointment three weeks later, it’s conveniently canceled. Plus you can only go to the facility you sign up with. I swear they only employ 3 massage therapists!

Booked my appointment online. A few days ago. Something told me to call them the morning of the appointment to make sure everything was in order. I call and they have no record of my appointment. I took a screenshot of the online confirmation page and emailed it to them but it was pointless bcuz the girl told me that they were booked and there was nothing that they could do. You would think that she would attempt to try and fit me in. No effort extended on their part.nnUpdate: Please do not put my whereabouts on the internet. Hopefully, i don’t have a stalker that I’m trying to dodge. Was it necessary to say what location and the date of my new appointment? ud83dude44ud83euddd0

This is an excellent chain and this place has great masseuse staff. The management is rude and not helpful when it comes to policy and procedure.. This place is clean and organised and a top notch facility and I would recommend it but be aware of what you’re walking into.

Very nice staff and good service

I spoke with a manger by the name Rachel in regards to canceling my membership due to me having Chemo which is a health reason, and Covid I will no longer need any more services at this time, she stated that membership can’t be cancel. I also indicated to her that I spoke with someone in April about canceling my membership which they said was not problem, however, that was never done.nnToday, I received a notice from my bank indicating a negative charge due to Massage Envy charging a service fee, which put my account in negative. My husband and I are not working and currently unemployed due to this pandemic. Rachel never acknowledge that information that I shared with her, or even offered a refund to me In fact she totally disregard that I ask for a refund and a refund of my overdraft fee due to Envy charging me.nnRachel stated that no charges were charge to anyone while the building was closed. I again stated to her that I received a very vague text message on May 12th stating they will not bill for May until they reopen. No reopening date was indicated , nor when billing will resume again. So how would I have known that information without a follow up text, email or phone call stating you will re-bill customers.nnRachel I find to be very unprofessional and lacking customer service skills. I asked her for cooperate contact info, or to speak with someone above her, she stated that Nick is her director and he was out. I do need Nick to give me a call or response to my email.nnPlease cancel my membership and I need to be refunded for June.