T-Mobile

One day I was leaving Walmart and I looked over and I decided to pull into the T-mobile and see what they had to offer. I walked in and was greeted by a very happy Hailey! She was very helpful in explaining to me all the deals going on and how the process would work. I decided to make the change and switch from Verizon to T mobile! She had her manager approve my trade in and hooked me up with a iPhone 12 Pro Max and I’m still in love with it! If you’re looking for great deals and friendly faces this is definitely the place to go! Thank you Hailey!

About a month ago, I went into T-Mobile to upgrade my phone and hailey helped me . She helped me find the phone for me which was the 12 pro max. She explained the whole thing to me and even switched over all my stuff for me. I went into the Verizon a couple doors down to see their deals before I came but the people inside were obviously not happy to have a customer inside. Hailey made the experience so much better. She has made me a loyal customer to T-Mobile. Thank you!

Hailey she was great person great sales and think she work real hard she needs to be manger

I usually don’t award a place with a one star review but my experience at that T-Mobile store today earned it. I went to the store to find out about my sprint plan and to get help with changing planes/ upgrading phones. The store was empty with two bored looking employees. When ask if they can help they said their computer was down and the app on the iPad wasn’t updated and it would take one minute to download. As they said that their Taco Bell order arrived and 1 minute download changed to 31 minutes. We were cool with it and told them we would be back in 30 min and went to Walmart. When we came back the employee informed us that the app download didn’t work, the computer was down and she wishes she could help us but appeared obvious at that point she just wanted us to leave with not trying to help us in any way.nnSo in overall the employees didn’t even ask us for any information. In fact as we told them we were Sprint customers one of the employees told us “Sprint is awful, you should just cancel your plan”.nnIt was out first time ever at the T-Mobile store. In our past experience (we’ve been with Sprint for the last few years) the Sprint stores we’ve gone to have always been very helpful and knowledgeable doing everything to help us rather than try to push us out the door.nnI wasted an hour driving/ waiting/ hoping to get help.nnWon’t be coming back to that store.nnAdvise to call customer service rather than waste time going to that location.

On Friday at 7:45p.m. I arrived at the Shallowford Rd T-Mobile/Sprint store. I was furious. I jumped out of my vehicle to check to make sure they were open— poked my head in the door and asked and Two sales associates — Stated yes but a mask must be worn. I was extremely happy to see the adherence to the prevention of spreading the corona virus. Kudos to T-Mobile.nI turned around went to my car and retrieved my mask, my phone and wallet and reentered the store, I was promptly greeted again by the same associates. (One of which I did not get his name) Ms. Rita was beyond professional. After two days personally dealing with Sprint associates on the telephone, via chat, via email I arrived at the store ready for a fight. (not literally — I was fed up to the point I was going to cancel our service after 15+ years ) Ms. Rita (9 months pregnant) was friendly, understanding, and eager to assist me in my issues. I am a beyond satisfied with the service I received. She absolutely blew me away— I have NEVER received the amount of positive, helpful and friendly customer service in any customer service related transaction to date. Ms. Rita went above and beyond what services I was inquiring about, she even volunteered to put the screen protector and otter box on my phone, graciously. Thank you Rita— You are definitely meant to help others, many people could learn a thing or two from you. (I work in customer service as well)nThank you T-Mobile for taking over Sprint.nBest Regards,nDana Ware-Woolf