Baskin-Robbins

It’s great when they have what they’re suppose to have. Tonight was the 3rd time I’ve taken my kids and they were out of chocolate ice cream. Give me a break.

Every single time I try and come here, they never have anything in stock. My kids wanted one of their creature creations, and after trying 3 times already in the last 2 weeks I won’t be coming again. My children’s dad just deployed and this ice cream would have given them a little joy. They let me and my kids down 3 times too many. Not to mention, we’ve gone before and they were out of various items as well. It’s literally every time. This place needs better management. I hope the owner reads these reviews regularly and fixes this issue because they will start losing business if it’s not fixed. I’m clearly not the only one annoyed at my experience at this Baskin Robbins location.

Terrible service. The young girls behind the desk were unprofessional. Customers had to repeatedly repeat their order because they were not paying attention to what people were asking for. Workers kept talking to each other and friends and not doing their job.

First, I want to give kudos to whoever it is that makes the cakes for Baskin-Robbins. They are the reason I continue to give my money year after year after year. I just love their ice cream cakes! The person who takes those orders does a truly amazing job! BUT any time you go to Baskin-Robbins, the service is just really terrible. I worked at Taco Bell way back in 1980 when it was over there by Long John Silver's. Our manager, Mary Riedel, was ALWAYS teaching us how to treat customers. There was never a time on your shift when you were working with Mrs. Riedel (yeah, that's what we called her because we had such respect for her) that she wasn't TEACHING you something about how to do your job better. Your silly little job of making tacos and burritos. When I go to places today, I am APPALLED at the customer service I usually receive. And if I ever get good customer service, I ask for a manager and tell the manager about the person who helped me and what a good job I did. I've only done that ONCE at Baskin-Robbins and it was many years ago! I went to pick up the cake I ordered last night around 6:30. When I walked in, one girl was at the register but she promptly walked away to take an order to the drive-thru window. Another girl was standing at the donut shelves consolidating the donuts and putting the empty baskets on the counter. After a few minutes, I just assumed she had no training on the register or something and that's why she wasn't waiting on me. Nope. AFTER she got done with her donut expedition, she turned and asked if she could help me. I was mortified that she had just ignored me for probably 10 minutes before she waited on me!!!! I want to implore the manager of Baskin-Robbins and any managers who read this to please TEACH your employees about customer service. That is YOUR job. There is nothing more important in your store than a customer who is waiting to be served. The stale donuts can wait. I usually make an effort to support small business. One of the main reasons is because they are SO appreciative of your stopping in. To them, you mean financial support for them and their families. People who work at these large chains do not feel that way about their customers. It doesn't matter a hill of beans to a Baskin-Robbins employee if I come in there or not. I will remember that next year when it's time to order our yearly ice cream cake.

The latte was decent. The customer service was horrible. Drive thru needs some training. This is why I always go to the one on Russell.