Ashley HomeStore

Great experience, sales reps (especially Suhail) know exactly what they’re talking about. Promised us great deals and they delivered. No hassle and no extra waiting, great service overall!

Still waiting for delivery 6 months later. Won't answer phones. Won't return calls when you leave a message. This is a systemic problem not just this location. Second issue was one of our purchases was discontinued while waiting for delivery. They wanted us to take floor same for same cost.nnThen wouldn't refund us after we refused. We finally got it back months later after many calls. I don't write a lot of bad reviews as things happen and I just don't return. However this is beyond reason. We spent a lot of money furnishing 3 bedrooms and 2 living rooms. You'd think they'd care. They don't.nnDon't buy Ashley.

Elizabeth greeted us and helped us pick out a bedroom set. She walked us through the store and explained all of the options that we could choose from. We found a great set that looks really nice and was at a great price. Next time we need furniture we will definitely come back and request her assistance!

1.tI placed a huge order on 11/11/2019. North Shore range – complete Bedrooms set /Dining sets/Buffet China plus additional Ralene Dining set and Alisdair bedroom set.nn2.tIt has been 1 year and 2 months, the Dresser from North Shore range was delivered damaged since Nov 2019 and sitting in my home since then. They have made several deliveries for the dresser; I inspected the dresser each time they delivered but all came with damaged and I declined to accept the damaged dresser. Last time on 10/21/2020 around 10am -1pm Ashley delivery randomly arrived my home without my knowledge. It was surprised to me. I told them, I have no knowledge about the delivery, and I was not home.nn3.tI paid $1,500.00 in store and rest was financed. I want $1,500.00 back from them. Plus, my lost time waited home on each delivery they failed to fulfill my order. The delivery people don’t even call when they are coming. I had to stay all day home loosing money from work. My cost of taking day off is above $500 a day, for 8 days x$500 it is $4,000.00 approx. you can imagine how much money I lost. Delivery dates were: 8/5/2020; 06/30/2020; 04/03/2020; 02/28/2020; 01/31/2020; 01/22/2020; 12/28/2019; 12/11/2019. In fact, they missed the very original delivery date, I had to go in-store to find out the problem and re-scheduled for the later date.nn4.tAshley delivered the damaged furniture deliberately, thinking they can trick the customer, they knew it was damaged furniture before loading them on the truck, but they still put it in the truck for the delivery. I confirmed this with their driver. Drivers also have poor attitude, think about someone coming in your home with the poor attitude mind set, it is unsafe for the family and the property.nn5.tTimia Castro called me and also emailed me asking details from me, I emailed her details in Sep 2020. She said she is senior customer care level 3 and will work diligently to settle the issue but unfortunately, NEVER received her response at all.nn6.tAshley Home Store must come forward and resolve the issue that I have listed above regarding the dresser and financial compensation.

Elizabeth was excellent. She was very friendly, professional, and helpful. I changed my minds multiple times on which recliners to get which I’m sure can’t make her day any easier, yet she was all smiles throughout. Definitely the best experience at an Ashley furniture I’ve ever had.