Hot Topic

Worst customer service ever. They had a line all the way to Maurice for almost 45mins. It was blocking two other store entrances. The person at the door was consistently on their phone. I even called to see if maybe it was a mistake and the door person wasn't paying attention. The lady was rude who answered and said she didn't see a line.nThis store needs to figure out a different way to line people up so they don't cause other stores to lose business.

Inventory is very different than what is expected/listed online, and there wasn't much diversity in product, mostly anime related and not nuch real music related stuff just a personal downer for me as I enjoyed hot topic's previous selections of the past.nwith current world events I can understand limiting people in at one time and accommodating the CDC guidelines can be a struggle to keep up with, but it is very hard to social distance in a store that feels a bit cluttered to be honest. Staff was however great and very helpful when we visited ud83dudc4dnMy verdict, they have a LOT of stuff at this location, but it is mostly bulk of the same things and not much space to move around and actually browse. But if what they have there is what you want or are looking for you should be satisfied by the customer service. But maybe go on a slow day?n6/10

Amazing store. They keep it clean and I always find what I'm looking for! However, I do not like the fact that they close very early and if they don't see no one in the store, they start closing the doors at around 6:50 p.m. or 6:45 p.m.

Went to the mall today there was a note on the doors that were closed stating having internet trouble cant use register will open doors when we can. 4 people were inside 2 sitting on the floor 2 behind the counter. I had asked Spencer's (which is next door and others close they stated throttle internet was fine. We even bought from Spencer's. I love hot topic its my favorite store to shop at. I will not be shopping at this location. If they didn't want to work why be there.

I understand processes and what not had to change, thanks covid. But take a little bit of extra effort to make sure you’re signage is up correctly..