Namco Pools

They have all the chemicals you need for your swimming pool. A variety of parts and accessories also.

Horrible customer service. Started our process of getting a pool back in mid April. Salem NH store was useless, so I came here. Very helpful at first. Told us we could do financing (to which we thought was through them like most stores do---nope its through wells fargo). I was informed I will receive a confirmation in a hour. We received nothing all day. I called back the next day and was given the same run around. By the end of the day I demanded answers on what to do because pools were selling fast and install was booking up (this was in begin. May). We found out a week later we were not approved. In the meantime I sent numerous emails and called several times and was promised a response I never got. I found out via email we were denied for some reason. We decided we wouldn't finance and we will just put it on our card then paid it outright. Well, they seemed to careless once we were denied. 3 days i was held up trying to get responses. Nothing. Saturday morning (now the end of May) I marched into Namco in Salem NH and we bought our pool with installation. This year has been a horrible experience with getting a pool, but this store held up so much of our time and made things worse. We were determined to get a pool and did everything on our end promptly so we could get rhe process rolling. Its really sad we went back to a store we had trouble with originally because this store (Peabody) location had such horrible communication skills and major lack in customer service.

Terrible customer service. Came in looking for a part and workers immediate response was uhh we're low on stuff, we haven't gotten a shipment. Showed him part on their website and was useless. I found the part immediately behind him. No masks were worn by employees. No social distancing. Place should be shut down.

Large place. Needed a big pool light. They had plenty. Cashed out right away. Friendly and nice cashier

I have requested a refund/return over a week ago. I have been told it was processed 3 or 4 times. Yet the next day I was told it wasn’t. I still don’t have my money back and it’s been 11 days. I have called corporate multiple times and have not got a return call.