U-Haul Self-Storage of Parma

This location refused to follow state law, that extends drivers licenses until July 1, 2021. I was told that my license was expired even though the Ohio BMV clearly states that it is still valid. And the person who refused to follow state law was rude about how the BMV had now been open for a few months so I could have got it renewed. I tried to tell him I wasn't interested in his opinion as it doesn't expire until July 1st and was irrelevant. Go elsewhere, these guys don't know what they are doing.

I find it highly infuriating and unacceptable that I received a non-sanitized U-haul truck from U-Haul Self-Storage of Parma during a global PANDEMIC. My mother and her friend were the ones who drove it across the country for me and I was horrified when they informed me of the state in which they drove over 2,000 miles in. They themselves had to clean it as they drove and found more and more FILTH left through out the cabin. They found a can of opened beans in the glove box, they had to wipe down the inside of the cabin, the windows and dashboard, and there was trash behind the passenger seat. I paid a lot of money to rent the truck, in addition, I paid for 'safemove', and trusted that it would be SAFE. This company couldn't even be bothered to ensure it was inspected and properly sanitized. I am leaving this review in awe of the carelessness of this company and highly recommend anyone who takes COVID19 and the pandemic seriously, to avoid renting from U-haul.

My girl and I used the U-Box service to send 5 units from Colorado to Ohio for a job move. It was hard enough searching for a home while wondering what to do with our stuff. The fact we could store what we had until we needed it was an amazing option.nnThe day we came to pick up our U-Box’s, Maurice (the general manager) went out of his way on his day off to ensure we could keep our loading schedule on track by coming to to store to handle the forklift himself. He also accommodated another trailer so we could get everything unloaded in one day, with fewer trips. I’m extremely appreciative of his assistance as well as his staff. Great service all around!

Never in my life will I ever go back to this uhaul location. I am disgusted with the poor customer service I’ve received from both the staff and manager. On December 4th I reserved a truck online and picked it up at 4pm. I dropped off the truck right under their orange tent and out the key in the box. The number on the van was DC 1614 T. This location is claiming I never dropped off the truck and that the system is showing I had a different truck starting with a 3 assigned to me. My paper work matched the number on the truck, that’s SOMETHING I ALWAYS CHECK BEFORE PULLING OUT THE PARKING LOT. Now they do not want to refund me my money that’s owed and have been giving me the run around. I even went to the location in person and walked them over to the truck I had used showed them the paper work so they can see, they still refused to give me the deposit that’s owed. Today December 16th I called again because no one has returned my call. And they gave me the same run around and stating that they have been busy. I do not give a damn how busy you guys are. As someone with experience of managing for years, I know that their supervisor could’ve took 20 mins of his time and looked at the cameras instead of giving the me run around like they have. I advised the lady that they have until 2pm tomorrow to call me with a resolution if not I will be at the location tomorrow and I promise you there will be a huge scene that will be caused. I will also assure you file a police report before arriving. I had plans on using this company to move to another state but I will prefer to over pay with another company. I will no longer be a uhaul company. I hope the manager Maurice contacts me tomorrow like they said they would if he doesn’t want to scandal happening at this store tomorrow.

Complementary lock for the customer convenience