Permanent Mission of the State of Kuwait to the United Nations

Every single time I call either the DC or LA office, no one is helpful. Literally no one answers my questions. They just refer me back to the website as if it contains all the answers or they'll allow the phone to ring off the hook to avoid answering questions. My passport expired long time ago and each time I try to renew it with them in LA they ask me to pay the fees and FedEx my paperwork and sure enough not even one response from them.nnP.S I’m not trying to apply for visa or something I’m just Kuwaiti citizen.